Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: mayerfeld on February 10, 2010, 09:58:33 AM
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how do I change the number of rings before voice mail picks up? The ones I most want to change are some analog trunks. (I assume this is a system-wide change and can't be applied to only certain extension or lines, which I could deal with.)
Thanks!
Eli
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Actually its in the phones class of service. If you copy the existing class of service to a new COS, you can then apply the new COS to only the extensions that you wish to ring longer. The specific timer you want to change in the COS is the "Call Forward No Answer Timer" at the bottom. You need to make sure that it isn't set any longer than the "No Answer Recall Timer" though.
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thanks!
I made the changes to COS and assigned it to that number in "Station Service Assignment". the changes didn't seem to take effect though...
maybe I'll do a soft reboot tonight.
Based on how you said to set up the COS, if the recall is greater than the voice mail, does it ever kick in?
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No, if the recall is greater than the "Call Forward No Answer," the call will return to the transferring device before voicemail would be able to answer. You shouldn't have to do a reset to have it take effect.
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hmmm, here's the settings for COS 20 that I set up and assigned to the number. Do I have something set wrong?
Class Of Service Number 20
Comment Stutter DT PS
Account Code Verified No
ACD Make Busy on Login No
ACD Silent Monitor Accept No
ACD Silent Monitor Allowed No
ACD Silent Monitor Notification No
Allow Directed Call Pickup Of Attendant Call No
ANI/DNIS/ISDN Number Delivery Trunk No
Auto Answer Allowed Yes
Brokers Call No
Busy Overide Security No
Call Announce Line No
Call Forwarding Accept Yes
Call Forwarding (External Destination) Yes
Call Forwarding (Internal Destination) Yes
Call Forward Override No
Call Forwarding Reminder Ring (CFFM and CFIAH only) No
Call Hold Yes
Call Hold Remote Retrieve Yes
Call Hold - Retrieve with Hold Key No
Call Park-Allowed To Park Yes
Call Pickup Dialed Accept Yes
Call Pickup Directed Accept Yes
Call Privacy No
Call Reroute after CFFM to Busy Destination No
Call Waiting Swap No
Called Party Features Override No
Calling Name Display - Internal - ONS No
Calling Number Display - Internal - ONS No
Calling Party Name Substitution No
Campon Tone Security / FAX Machine No
Check COR after PSTN Dial Tone No
Clear All Features Remote Yes
Conference Call Yes
COV/ONS/E&M Voice Mail Port No
DASS II OLI/TLI Provided No
Dialled Night Service No
Direct Voice Call - Accept No
Direct Voice Call - Allow No
Direct Voice Call - Maximize Volume No
Disable Call Reroute Chaining On Diversion No
Disable Conference Join Tone No
Disable Executive Busy Override Tone No
Disable Send Message Yes
Display ANI/ISDN Calling Number Only Yes
Display ANI/DNIS/ISDN Calling/Called Number Yes
Display Caller ID on multicall/keylines Yes
Display DNIS/Called Number Before Digit Modification No
Display Dialed Digits during Outgoing Calls No
Display Held Call ID on Transfer No
Display Transfer Destination on Recall No
Do Not Disturb Yes
Do Not Disturb - Access to Remote Phones Yes
Do Not Disturb Permanent No
Emergency Call Notification - Audio No
Emergency Call Notification - Visual No
Enable Call Duration Limit on External Calls No
Enable Call Duration Limit on Internal Calls No
Executive Busy Override No
External Trunk Standard Ringback No
Flexible Answer Point No
Follow 2nd Alternate Reroute for Recall to Busy ACD Agent No
Forced Verified Account Code No
Forced Non-Verified Account Code No
Group Call Forward Follow Me Accept Yes
Group Call Forward Follow Me Allow Yes
Group Page Accept Yes
Group Page Allow Yes
Handset Volume Adjustment Saved Yes
Handsfree AnswerBack Allowed Yes
HCI/CTI/TAPI Call Control Allowed No
HCI/CTI/TAPI Monitor Allowed No
Head Set Switch Mute No
Hot Desk Remote Logout Enabled No
Hot Desk Login Accept No
Hotel Room Monitor Setup Allowed No
Hotel Room Monitoring Allowed No
Hotel/Motel Room Personal Wakeup Call Allowed No
Hotel/Motel Room Remote Wakeup Call Allowed No
Individual Trunk Access Yes
Local Music On Hold source No
Loudspeaker Pager Override Yes
Loudspeaker Pager Equivalent Zone Override Security No
Maintain Ringing Party During Recall No
Message Waiting Yes
Message Waiting Audible Tone Notification Yes
Message Waiting Deactivate On Off-Hook No
Message Waiting - Disable Ringing Lamp Notification No
Message Waiting Inquire Yes
Multiline Set Loop Test No
Multiline Set Message Center Remote Read Allowed No
Multiline Set Music No
Multiline Set On-hook Dialing No
Multiline Set Phonebook Allowed No
Multiline Set Voice Mail Callback Message Erasure Allowed No
Music on Hold on Transfer No
Name Suppression on outgoing Trunk Call No
Non DID Extension No
Non-Prime Public Network Identity No
Non Verified Account Code Yes
Off-Hook Voice Announce Allowed No
ONS CLASS/CLIP: Message Waiting Activate/Deactivate Yes
ONS CLASS/CLIP: Set No
ONS CLASS/CLIP: Visual Call Waiting Yes
ONS/OPS Internal Ring Cadence for External Callers No
Originator's Display Update In Call Forwarding/Rerouting No
Override Interconnect Restriction on Transfer No
Pager Access All Zones Yes
Pager Access Individual Zones Yes
Phonebook Lookup - Default to User Location No
Phonebook Lookup - Display User Location No
Phone Lock No
Privacy Released No
Public Network Access via DPNSS Yes
Public Network Identity Provided No
Public Network To Public Network Connection Allowed Yes
Public Trunk No
R2 Call Progress Tone No
Recall If Transferred to Original Call Destination No
Record-A-Call Active No
Record-A-Call - Start Recording Automatically No
Record-A-Call - Save Recording on Hang-up No
Recorded Announcement Device No
Recorded Announcement Device - Advanced No
Redial Facilities Yes
Return Disconnect Tone When Far End Party Clears No
Ringing Line Select Yes
SC1000 Attendant Basic Function Key No
SMDR External Yes
SMDR Internal Yes
Speak@Ease Preferred No
Suppress Delivery of Caller ID Display between Sets No
Suppress Delivery of Caller ID Display between Sets - Override No
Suppress Display Of Account Code Numbers No
Suppress Redial Display No
Suppress Simulated CCM after ISDN Progress No
Third Party Call Forward Follow Me Accept No
Third Party Call Forward Follow Me Allow No
Timed Reminder Allowed Yes
Trunk Calling Party Identification Yes
Trunk Flash Allowed No
Two B-Channel Transfer Allowed No
Use Held Party Device for Call Re-routing Yes
Use Called Party Call Hold Timer No
Voice Mail Softkey No
Account Code Length 12
After Answer Display Time
Answer Plus Delay To Message Timer 20
Answer Plus Expected Off-hook Timer 30
Answer Plus Message Length Timer 10
Answer Plus System Reroute Timer 0
Attendant Busy Out Timer 10
Auto Campon Timer 10
Busy Tone Timer 30
Call Duration 10
Call Duration Forced Cleardown Timer 0
Call Forward - Delay 0
Call Forward No Answer Timer 30
Call Hold Timer 120
Call Park Timer 180
Campon Recall Timer 10
Delay Ring Timer 10
Dialing Conflict Timer 3
Display Caller ID On Multicall/Keylines Timer 5
Emergency Call - Audio Level for Set Ringer
First Digit Timer 15
Inter Digit Timer 10
Lockout Timer 45
ACD 2000 Logout Agent No Answer Timer 15
Message Waiting Ringing Start Time Hour
Message Waiting Ringing Start Time Minute
Message Waiting Ringing Stop Time Hour
Message Waiting Ringing Stop Time Minute
No Answer Recall Timer 32
ONS VMail-Delay Dial Tone Timer 5
Ringing Timer 180
Work Timer 0
Key A
Key B
Key C
Key D
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Within the "Call Rerouting Assignment" form, do you have 2nd Alternative set to something? With your "Call Forward No Answer" set so high, its possible that the Reroute Alternative 2 is kicking in. Within "System Options Assignment" what do you have "Call Rerouting Timer" set to?
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bingo! its 14.
if i change that, what will it affect?
thanks again
Eli
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Yes, that needs to be more than your "Call Forward No Answer" timer. This is a system wide change though.
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Change the timer settings is BOTH COS of the Trunks AND handsets
Call Fwd No Ans Timer: 15
No Ans Recall Timer: 17
4 Rings, then forwards
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Call Fwd No Ans Timer: 17
No Ans Recall Timer: 19
5 Rings, then forwards
Hope this helps... and no you do not need to reboot the system for settings to take in effect. If you change settings they happen in a sec after you save. If you test out your changes and they don't work, then its something else.
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I'm trying to do something similar. I need to change a few phones from 4 rings to 7 rings. I copied the COS and changed the No Answer Recall Timer to 21 and the Call Forward No Answer Timer is set to 14. I then went into the User Configuration and changed over to the new COS.
Is that how this should work?
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The no answer recall timer only comes into play if you transfer a call to an extension and they do not forward anywhere else.
If you want to change the number of rings, change the Call Forward No Answer timer to 21 second. If this doesn't work for you then change the Call Rerouting timer in the System Options (not COS).
Ralph
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