Mitel Forums - The Unofficial Source
Mitel Forums => Mitel Software Applications => Topic started by: Fouadae on June 05, 2014, 06:39:29 AM
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Hello
I have a linksys spa3102 voice gateway router, connected to fax and to 3300 pabx, I've configured the linksys and connected it to the network with fax, I can make calls through local and sip from fax also I can receive faxes
my problem is when I try to send fax, it will not send and I will get an error report from the fax
fax is panasonic kx-fp701 it gives me error code 43
I tried different settings and it didn't work
please advice regards
Regards
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Is it actually dialling out from the line?
I have had a problem where the fax machine would take too long to dial after going off hook and the spa3102 would time out.
Had too play with timers but not sure which one.
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Panasonic say....An overseas transmission error occurred. Try using the overseas mode (feature #23 on page 76).
Wonder if 3300 is enbloc dialling rather than overlap because of the SIP line? If so sarond is probably right and the inter digit timer is the one to change IIRC.
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well calls are working both ways local and through sip no problem
I have assign the COS for that extension with fax settings enabled
if you need me to post any specific settings here I will but tell me which one u need ?
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those times in pabx or linksys ?
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First one is in fax
second one is in 3300 and COS of device.
Might also be worth extending the first digit timer as well also in COS; both down near the bottom.
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Just out of interest why do you need the gateway? Why not use the analog ports for the fax straight?
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in the project there is only microwave we don't have direct analog lines all our work on UTP so we used the gateway for this
what did you mean by "Might also be worth extending the first digit timer as well also in COS; both down near the bottom."
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Well yes, but the analog ports on the controller give you access to whatever lines you have via the TDM bridge...plug the fax in to an analog port and use a 9 to dial out. Use a DDI number for incoming. Should work even for faxes. There is also a setting for T38 fax over SIP.
First digit timer sets the time that the system waits for a digit to be entered before it times out and gives you NU tone. So default value it waits for 15 seconds and then releases the circuit rather than tying it up. So if you nudge a handset off and sieze a circuit it will cut off afetr 15 seconds rather than tying up recouces.
Remember I know your system fairly well.
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I had to adjust the timer in the SPA unit as the fax would go off hook and not dial for about 3-5sec and the SPA would timeout.
Being a SIP device it will just collect its digits from the dialplan and send them to the Mitel.
We have been in similar situations were the building is only service by fibre and no copper.
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We run faxes out of the 3300 to PRI lines (delivered on fibre) as noted without issues. i can't see why SIP would not work just the same but never tried it.
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Hey X, are you talking trunks??
The SPA3102 is an analogue FXS to SIP (Station) device to connect a fax/SLT. Although it does also have an FXO I don't believe that it is used in this case.
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Fax is an analog device. OP says linksys is plugged into 3300 (I assume to convert to a SIP device). My question is why since the Fax will plug direct into analog ports of the 3300.....? and use the SIP lines that are delivered over wireless....why bother changing an analog device to SIP? its just another place for it to go wrong.
The only reason I can think of is that he is running the fax over the network using IP...why, when he can just dongle it at the far end and run over the ca5e back to 3300...
or am I being thick?
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I believe there is not Cat5e to Fax.
Remote building serviced by fibre/wireless only??
3300 --> IP Network Only --> SPA 3102 --> Fax
Otherwise as suggested use ONS ports on 3300 to fax, it works much better.
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in the project there is only microwave we don't have direct analog lines all our work on UTP so we used the gateway for this
what did you mean by "Might also be worth extending the first digit timer as well also in COS; both down near the bottom."
Seems to indicate Cat5e aavailable...
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in the project there is only microwave we don't have direct analog lines all our work on UTP so we used the gateway for this
what did you mean by "Might also be worth extending the first digit timer as well also in COS; both down near the bottom."
Seems to indicate Cat5e aavailable...
Yes, true.
I think Fouadae needs to confirm.
Could also be
Mitel 3300 --> UTP --> Switch --> Microwave --> Switch --> UTP --> IP Phones and other devices??
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sorry I've been travelling it is awesome how this thread turned into right now that is because of x-man and sarond thanks to you guys
the reason why is because we are using ISS instead of the 3300 controller that is why
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Ahh, makes sense now.
You may also need to check dial plan on the SPA as it won't dial straight out and will wait for timeout if not set correctly.
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but with my case I can make calls from fax and when I try to send fax it start signalling and it seems the signalling stage works well but when it start sending it will print that report with the error code I mentioned before
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Did you try this....
Panasonic say....An overseas transmission error occurred. Try using the overseas mode (feature #23 on page 76)(of user manual)?
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I will go to check it and try
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Also try RTP packet sie to 0.020 if not already set (on SPA under Voice/SIP)
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I tried both overseas mode and RTP size and still got the error code 43
what should I configure in the pabx can you list all configurations needed in pabx so I can startover ?
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I'll have to leave you in the capable hands of sarond for this one. I looked at the linksys manual and there is a whole lot to get wrong on that side. Especially in the dial plan.
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thank you so much for your support I am sure mr. sarond has a lot to support with from what I see
Regards
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There is not really a lot more I can offer as it was the issue of dialing out that I was focusing on.
If the fax connects then it's another issue besides dial plans.
Here is a doc on the SPA8000 which is essentially the same as 3102 but with more lines.
It's a bit old but still relevant.
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Just thought of another thing.
What type of trunks do you have and how are they being delivered.
Sounds like there could be an issues at the carrier side of things, maybe they are compressing voice??
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we have SIP trunk through MBG
we are able to receive faxes but not sending
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I'm a bit out of my depth with this one,
I'll have to let others assist.
I don't use SIP trunks or MBG very often.
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Have you got T38 fax enabled in the linksys? If yes then try it with that off, if no then try and enable it. The problem you have is that, as i see it, you have multiple servers in the line and I thiunk they are fighting each other. I do wonder if the Linksys needs to be set up to the MBG rather than the 3300 to give you in effect a separate analog line out rather than an extension on the 3300?
just a shot in the dark really.
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Just tried 09-5159-00035 Linksys SPA8000 lineside.doc above and it worked with me for one time I could send a fax and next it is not sending anymore :(
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I am wondering if it is to do with the SIP trunks rather that your config on the SPA and MCD.
Is there another fax you can test within the same MCD? Are your trunks G711 (uncompressed) I don't think fax will work if its G729.
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our SP gave us these info for fax
*Use Audio Codec's G711-aLaw (uncompressed); G711-uLaw (uncompressed) & G729 (Compressed)
*Use T.38 For FAX
I enabled T.38 and using G711u
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I wonder if I need to change anything in pabx in "fax service profiles" and "fax advanced settings" I left them as default, also do you think baud rate has any relation ?
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T.38 needs licensing on the MCD.
Look at this to get an idea on programming T.38
http://cust-69-19-191-18.static.o1.com/uwi/help/En/sysadmin/features_standard/fax_support_configure_fax_over_ip.html
It is also in the help files.
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we don't have T.38 cause we are using ISS, instead we use G711
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Sorry I am at a loss now.
Hopefully others will be able to assist.
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I wonder if this has anything to do with it....."Note: A VEC module is required to support FAX over an IP network using G.711 pass-through." but that is maybe just for a controller.
Does your provider support G711 both ways?
Is the Mitel asking for a T38 connection and of course can't get one and the resources are not there and the far end (your provider) is not responding correctly and therefore the call doesn't complete. It is not dropping back to G711. Since it worked once I suspect this is the problem.
But after that I amn at a bit of a loss...
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give me sometime I will update you
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Hey look what else I found,
SPA2120 is basically the same as an SPA3102 except without the router component.
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thanks a lot I had this and tried it also
we took the fax machine and the spa unit to someone and waiting his reply he will test the fax and the spa
I will update you as soon as I got update, I hope the problem is from fax machine
billion thanks for your efforts :)