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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ccboe on September 15, 2009, 09:22:46 AM

Title: 3300 integration
Post by: ccboe on September 15, 2009, 09:22:46 AM
We just installed a mitel 3300.

I have it installed in my data center using a pri. The phones are spread out across my wan. This part works great.

In a remote school, I want to connect the bogen paging system and the mitel phone system. This way a teacher can make and receive calls on the handset in the classroom.

The bogen has 8 fxs ports.

Presently, I have a 4 port multi tech voip gateway acting as a SIP phone with four ports going to the bogen. Calls can be made from one system to the other (but not consistantly).
If you do connect the call is clear.

Once I introduce an outside call, the intercom side sounds like morse code.

Is there a good/better way to do this?

I would also like to be able for the teachers to take advantage of voice mail. Have not really seen how this will happen. The bogen would just dump back to the multi voip "phone" with no ext of where it came from.

If there is anything else I need to provide, please ask and I will do my best to get you the answer (as I am a newbie to phone systems)

Thanks
Tom

Title: Re: 3300 integration
Post by: ralph on September 15, 2009, 11:07:20 AM
I'm not quite following.   
Are the teachers using Mitel phones or something off the Multi tech.

If using a Mitel phone you can page through it and use voice mail.
Can you give a little more detail?    If the phones are analog lines running off the FXS ports then perhaps I can suggest using a different SIP to analog device to make the phone run directly off the 3300.

Ralph


Title: Re: 3300 integration
Post by: ccboe on September 15, 2009, 11:19:52 AM
Sorry for the confussion.

Teachers have an analog phone that is tied into the bogen paging system. I have one in every classroom.

I want them to be able to use the analog phone on the bogen system to call an outside number through the mitel system.

Thanks
Tom
Title: Re: 3300 integration
Post by: ccboe on September 15, 2009, 11:20:49 AM
the milti tech box is what I'm trying to use to tie the systems together

thanks
Tom
Title: Re: 3300 integration
Post by: ralph on September 15, 2009, 11:59:29 AM
Didn't know a Bogan could do that.   Can you provide a model number of the Bogan?  I'd like to see the specs.   My first thought is that the Bogan is only used for paging.   Can't use it to call at all, but I've been suprised many, many times before.

Ralph
Title: Re: 3300 integration
Post by: ccboe on September 15, 2009, 12:53:14 PM
I have a quantum multicom ip (rack)

http://www.bogen-es.com/quantum/ (http://www.bogen-es.com/quantum/)

Thanks
Tom
Title: Re: 3300 integration
Post by: ccboe on September 15, 2009, 11:27:21 PM
i think this is what is in the bogen
http://www.bogen-es.com/multicom/documentation/docs/MCTCs.pdf (http://www.bogen-es.com/multicom/documentation/docs/MCTCs.pdf)

thanks again for the help
tom
Title: Re: 3300 integration
Post by: ralph on September 16, 2009, 09:34:58 AM
I do think there is a better way of doing this.
If I understand this correctly, you have bogan system generally used for paging that also has the capabilities of connecting CO ports that can be routed to extensions in class rooms.   The class room phones also connect to the bogan.
You use the a Multitech SIP to analog converter to connect as co turks to the bogan but actually are just extension off of your Mitel.
Try this:
Edited July-15-2012: See the store for more on GrandStream's analog adapter (http://www.mitelforums.com/store/mitel-analog-adapters.php)
This is a single line SIP to analog converter would bypass all that and go straight to your 3300 giving you VM for these phones.
We've had good success with these and their cheap.

Ralph
Title: Re: 3300 integration
Post by: ccboe on September 16, 2009, 03:19:49 PM
Yes the multitech box is just like a phone on the mitel side. In mitel, it is setup as a sip phone. On a mitel phone, you call ext 7001. This dumps you to the bogen box and you can call a room.

What is the difference between the grandstream and the multitech?

not sure if i'm explaining it right. let me draw a map up.

Thanks
Tom
Title: Re: 3300 integration
Post by: ralph on September 16, 2009, 03:41:29 PM
Quote
What is the difference between the grandstream and the multitech?
Probably nothing other than getting it off the Bogan.

Ralph
Title: Re: 3300 integration
Post by: ccboe on September 16, 2009, 03:47:23 PM
getting it off the bogen????

do you think I shoud sip off the bogen and analog to the mitel??

unless the grandstream does something other than the multitech... not sure how it helps

sorry to be a pain just trying to understand

http://www2.cook.k12.ga.us/bogenmitel.png (http://www2.cook.k12.ga.us/bogenmitel.png)

thanks
tom

Title: Re: 3300 integration
Post by: ralph on September 16, 2009, 04:05:45 PM
I guess I don't understand what the Bogan is doing for you.   I'm only thinking that the grandstream would give you voice mail and perhaps clean up your adio.  

Just saw the map.  Need a chance to look a little closer.

Ralph
Title: Re: 3300 integration
Post by: ralph on September 16, 2009, 04:08:16 PM
How many class room phones are we talking about here?

Ralph
Title: Re: 3300 integration
Post by: ccboe on September 16, 2009, 08:43:49 PM
guess 60-70
Title: Re: 3300 integration
Post by: Chakara on September 16, 2009, 09:21:29 PM
  I know that Multitech has a Mitel qualification as a SIP endpoint.  I have used them with Multitech's on both sides of the link with pretty good success.  

  The fact you are getting some call through this system implies that you are close to having it working.  What version of 3300 code are you running?  There are LOTs of SIP fixes in all the later releases....

  How saturated is the fiber link?  Do you have QoS for the VoIP over it?

-Chak
Title: Re: 3300 integration
Post by: ccboe on September 16, 2009, 09:41:13 PM
really not sure. it was installed about 2 months ago.
i will login and try to find out

fiber is not hardly used at all (gig link) about 1% usage
yes qos is on for that vlan

just not sure how the vm will work. if bogen passes the call back it is just going back to ext 7001 (the multitech) with no ext info from where it is coming from

has anyone done something like this. i'm by far a "phone man" but i kinda see it like connecting two pbx's together

thanks for all the help
tom
Title: Re: 3300 integration
Post by: Chakara on September 16, 2009, 10:43:08 PM
  I can't see how voicemail will work in this scenario.  Users can access their voicemail by dialing their mailbox number after dailing the voicemail pilot.  However I can't get my head around how calls to an end user will end up in the right mailbox on the Mitel system....

-Chak

Title: Re: 3300 integration
Post by: ccboe on September 16, 2009, 11:12:00 PM
  I can't see how voicemail will work in this scenario.  Users can access their voicemail by dialing their mailbox number after dailing the voicemail pilot.  However I can't get my head around how calls to an end user will end up in the right mailbox on the Mitel system....

-Chak



voice mail is on the mitel system. if the mitel phone does not answer it transfers to ext 8000 (my voice mail)

how can i "trunk" the systems together. now the mitel phone calls an ext (multitech box) get another tone then dial the ext on the bogen box

the frustrating part for me (and you???) is i don't know enough about what i have and/or telephone "lingo" (what ports i have fxo,fxs, etc) to enable you to help me

if there is anything i can do or provide please let me know

thanks again
tom
Title: Re: 3300 integration
Post by: Chakara on September 16, 2009, 11:27:32 PM
  What digits have to be dialed into the bogen to get an extension?  Here is what I am thinking:

 - Hunt group 3000 has members 3001-3004 which are the SIP lines to bogen. and is set to type Voicemail
 - Bogen user has extension 2001
 - set up phantom extension ( key line appearance on a fake IP phone for 2001)
 - Call re-route always 2001 to 3000
 - Once the bogen answers the line, the Mitel will outpulse 2001 (DTMF)
 - Mailbox 2001 has been set up on the Mitel.

  I think this will work - you will have to set up the bogen end of this so that what the teachers dial gets routed to the Mitel.  Including giving them the ability to dail into the voicemail system.  They will have to enter their mailbox number as well as PIN as I don't think there is a way to have them just enter a PIN.

That doesn't solve the initial problem - you have to get the bogen/mitel integration fixed....



Title: Re: 3300 integration
Post by: ccboe on September 17, 2009, 05:05:24 PM
i agree need to get them talking good first