Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: tlampman on June 22, 2012, 11:43:10 AM

Title: 2+ voicemail buttons/notifications on a single handset
Post by: tlampman on June 22, 2012, 11:43:10 AM

Hello,

We have 8568, 5330 and 5360 handsets and would like to have multiple voicemail notification buttons on certain phones.

We have personal voicemail for each user, as well as several group and callcenter voicemails. We would ideally like both the personal and the group/callcenter voicemails to show on certain handsets. We have been told this is not possible, but wanted to confirm this before we went another route.

Any ideas or suggestions are welcome.

Thanks,

Tim

Title: Re: 2+ voicemail buttons/notifications on a single handset
Post by: august on June 22, 2012, 12:57:35 PM

Yes you can, you just have to add a key (message waiting indicator) with the mailbox number that you want.

Title: Re: 2+ voicemail buttons/notifications on a single handset
Post by: bluewhite4 on June 22, 2012, 03:14:50 PM

Actually no, this is not natively possible on the 5000. There are no MWI keys.

There is another post on here that makes mention of a third-party way via software from Xarios to do this.

See thread: http://mitelforums.com/forum/index.php/topic,2456.msg9444.html#msg9444

Title: Re: 2+ voicemail buttons/notifications on a single handset
Post by: august on June 22, 2012, 04:41:17 PM

Sorry, I was thinking about 3300!!!

Title: Re: 2+ voicemail buttons/notifications on a single handset
Post by: tlampman on June 25, 2012, 11:23:54 AM

Thanks for the responses, seems ridiculous the 5000 can't do simple things such as this natively.

Title: Re: 2+ voicemail buttons/notifications on a single handset
Post by: acejavelin on June 25, 2012, 12:39:13 PM

Remember that you can set any number of mailboxes to light the message waiting light of a single set. Pressing the MSG button will tell you which mailbox they were left in, and in newer softwares (5.0+, maybe 4.x as well) even if you listen to all messages in one mailbox, the light will stay lite until all messages are cleared.

Title: Re: 2+ voicemail buttons/notifications on a single handset
Post by: Curtis-at-Travis on July 13, 2012, 02:08:30 PM

"Thanks for the responses, seems ridiculous the 5000 can't do simple things such as this natively."

That's funny, I say the same thing about the 3300.  "Remote phones have to connect using the MAS."  Really?

Title: Re: 2+ voicemail buttons/notifications on a single handset
Post by: acejavelin on July 13, 2012, 02:23:40 PM

Quote from: Curtis-at-Travis on July 13, 2012, 02:08:30 PM

"Thanks for the responses, seems ridiculous the 5000 can't do simple things such as this natively."

That's funny, I say the same thing about the 3300.  "Remote phones have to connect using the MAS."  Really?

No, not really, but that is the only supported configuration...

Title: Re: 2+ voicemail buttons/notifications on a single handset
Post by: mav on July 13, 2012, 03:14:21 PM

"Thanks for the responses, seems ridiculous the 5000 can't do simple things such as this natively."

eg, Record a Call on internal calls, Multiple Auto Attnedants, Route calls by time of day, day of week or date, licensing that actually makes sense, Dynamic Extension Express, Position in Q etc etc etc......

Oh hang on a minute, the 5000 does do all of this natively. Now let me think......does the 3300??????