Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: armstr_a on April 27, 2012, 06:27:38 AM
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Hi,
Firstly thanks alot for all the help i've received so far, excellent site.
I have a query a dept want to setup a announcement on a advertised to the public number so when phone rings caller is aware that the call is being recorded etc...
What is the best way of doing this? Also can the calls be recorded through a 3300 system or is an add-on required?
Thanks in advance.
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To answer your first question, you can do this is a couple of ways.
1- I've set up an ACD path that simply plays a Rad that says "your call may be recorded" and then interflows out to an operator.
2- depending on your voice mail system you may be able to set it up to answer a call, play an announcement greeting and then transfer back out. - The user experience isn't as clean since usually the last thing they hear after your announcement is "One moment while your call is being transferred."
To answer your second question - the embedded vm will record calls. It can be set up to record all calls automatically for an extension or the user can press a record button. On my phone I use a button. I record the conversation and then the voice mail automatically emails that message to me. The better solution is to use a product designed to record, save and organize these recordings allowing managers to actually monitor and manage these recordings. We've have good luck with Oaisys (http://www.oaisys.com/) Call Recording products.
Ralph
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Hi Ralph,
Just a quick question in relation to .2 you said about embedded voicemail to record calls? -
How can I find out if my 3300 systems embedded voice mail can record calls? we use 5312/5324 handsets so would be great to have a button on the handset that started the recording when answering a call.
Its only 4 internal numbers that i actually require recording.
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Someone may correct me here but I think that all 3300s with embedded VM can do call recording.
But.... You need to be sure you have enough ports to do call recording and normal voice mail.
You'll need to set up a call recording hunt group that has at least (in your case) 4 ports avail for recording.
Next add a call record button to the 4 phones you want to record and be sure you have VM boxes for them.
In the COS of those phones you can set it up to automatically call record when they answer a call.
Hope that gets you started ok.
Ralph
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Ralph is correct... all 3300's that I have worked with (about Rls 7 and up) have the ability to do call recording with the embedded VM, and the setup is exactly as you described. Doing call recording with an external VM can be a little more challenging, although Nupoint does this very well I am told (I haven't done this though, other than in class).
One way we have done this in the past is setup the mailboxes to automatically forward to email then delete the message from the VM system... You can use this to make an archive of a department by sending all the messages to one email address then setup the Exchange server or a client to automatically archive these into a specific folder. Note that recording every call for several phones in an active call center can eat up a ton of space quickly.
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Hi,
Thanks alot for your responses.
What I have done so far as a test on my own extension is within Class of service option assignment - create a new COS and scrolled down making sure -
Record a call active
Record a call - start recording automatically
Record a call - save record on hangup
Are all set to YES. Is that all that is required within here? Cannot see any other obvious option on the list.
I have then made sure that Class of service for day/night1/night2 is now set to the new COS i set up.
Then within the group administration tool i edited my handset (5312) within the set up desktop menu and selected one of the spare 12 keys and assigned 'Record a call' to it. I've been trying to test this by incoming outgoing calls and pressing the key doesn't light up or give any indication the call is being recorded. Having hung up and dialled my voicemail it tells me its empty??
Have i missed a step at all here?
Thanks in advance
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Did you create the recording hunt group?
Ralph
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Hi Ralph,
No unfortunately not. I don't know how to sorry :-[
been reading the help guide but still not sure.
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Ok, i believe i've located the area -
Under Voicemail - Hunt group assignment.
I only see one entry at present which is the number users ring to access there own voice mails. It has 16 members underneath it with various other numbers.
If i click add - What can i set the hunt group as? can it be one of the 16 numbers that are listed in the VM entry above or a unique one?
I presume in the COS i add the COS number i setup that set to record calls?
Also 'Hunt group type' from the drop down i see one called voicemail? is this what i want? others in the list include - Recorder, phantom, emergency, name tag...
Thanks again for your help.
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Also, I believe if you look in the embedded help under Record A Call in the features section (not in front of a 3300 right now, might need to use the search function), there is a complete section on this feature with a walk-thru of all programming steps involved. There are several, including changes to the VM COS, Station COS, and Hunt Group changes.
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Hi,
I've been trying to follow the vague instructions but am having difficulty with the hunt group assignment bit. I can see one entry at present for our voicemail. It then has a list of members underneath. I wanted to add a new hunt group but every number i try and give it i get the pilot number is in use elsewhere. I have deleted one of the members and tried to make use of that number for a new huntgroup but this time says the new pilot number is used elsewhere?
I want to be able to find a spare number i guess to be able to assign record feature to it but unsure how to do this?
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The hunt group pilot number has to be unique.
To find an available number, go to maintenance commands and enter
Loc all free DN <1st extn number> to <2nd extn number>
if you use 4 digit numbers for your extensions an example command would be:
Loc all free dn 1000 to 8999
It will show you all available numbers between 1000 and 8999.
Ralph
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Thanks for the info guys.
Just a quick note. users dn's run from 2300 - 2499. VM runs on 7000 i've located spares from 7000 upwards is this ok?
I've added it to a new hunt group but when i set the COS to number 7 which is a new COS i set up with all 'record calls' set to yes i receive the message below -
Hunt group has one of the COS not set as a voice mail port.
If I leave the COS fields for day/night blank it saves ok?
Wondering if any of you know what could be the cause? Do i also need to add a couple of other spare numbers within this new group?
Thanks again.
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Any number above 7000 is ok.
You can leave your COS blank in the hunt groups.
The important part is to set the hunt group type to "recorder".
Ralph
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Excellent,
Thanks for this. I believe i've setup this correctly on a new 7042 hunt group currently with no members within. Could you please advise on the next step to test this? If i dial 7042 from my handset it says 'out of service'
Just unsure how this actually links in with me pressing a 'record call' feature key on my handset and how it stores in 7042?
Hope this makes sense. Sorry for my lack of knowledge here!
But i have the COS in place on number 7
My handset COS is set to 7-7-7
The new hunt group is set up using a spare number 7042. COS is left blank as advised and the type is set to 'recorder'
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Next, add at least 4 of your VM port to that hunt group. I'd add the last 4. They can be in both the VM hunt group and the call record group.
Then you should be live.
This is from the help files - Print it out and go through it.
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Record-a-Call
Description:
Record-a-Call allows extension users to record a two-party call when one party is connected to a trunk. The recorded conversation is stored in the users' voice mail mailbox. You have the option of using the ports that store voice mail messages for Record-a-Call, or you can set up ports exclusively for recorded messages.
You can configure this feature to automatically
record incoming trunk calls when the call is answered at the extension, or
record external outgoing calls that are made from a system extension to destinations on the Public Switched Telephone Network (PSTN), or
record both incoming trunk calls and external outgoing calls for the same extension.
Conditions and Feature Interactions
Record-a-Call should only be used in conjunction with the laws of the jurisdiction where the call is placed from and/or the laws of the jurisdiction of the place being called. Mitel is not liable for misuse of this feature in a manner that does not conform with the applicable law. for example: laws involving wiretapping, eavesdropping, electronic surveillance, call recording etc. Dealers should warn the customer in writing that they are responsible for the use of this feature in accordance with the law, and that in many jurisdictions both parties must be made aware that the call is being recorded.
Record-a-Call is only available on some phones; see Feature Availability below for more information. It is not supported on the 5550 IP Console or SIP phones.
Record-a-Call is supported for the 5230 IP Phone and the OpenPhone 27 in Auto-record mode only (see Programming Note).
Record-a-Call functionality has the following constraints:
Record-a-Call can only be used in two-party calls when one party in the call is a trunk.
Record-a-Call can interoperate with Auto-record or user invoked recording.
The 5230 IP Phone and the OpenPhone 27 handset can only use the Auto-record mode.
On a SUPERSET 4015 set, you can use Auto-record mode, or you can press a pre-programmed Feature Access Key to start recording. In both cases (Auto Record or pre-programmed Feature Access Key) you MUST set COS Option "Save Recording on Hang-up" to YES. On a SUPERSET 4015 set, you cannot save recordings by pressing softkeys. To program a "Record-a-Call" Feature Access Key, see Feature Keys.
Record-a-Call prompts are only displayed on supported devices when the device is connected to a trunk.
Record-a-Call Feature Access Keys are only functional when the device is connected to a trunk.
An IP networking trunk party is permissible.
Phones are Record-a-Call-enabled using COS option programming.
The features Intrude, Group Page, Directed Page, Silent Monitor are rejected by devices in Record-a-Call conference.
Use of Record-a-Call preempts any existing Silent Monitor.
The "COV/ONS/E&M Voice Mail Port" feature must not be enabled in the Class of Service of the incoming trunk. If the "COV/ONS/E&M Voice Mail Port" feature is enabled for the trunk of the incoming call, the Record Call feature key will not function.
A 3300 ICP supports a maximum of:
12 concurrent Record-a-Call sessions on systems with a 300 or 450 MHz processor controller.
6 concurrent Record-a-Call sessions on systems with a 133 MHz processor controller. Note that 12 concurrent sessions can be programmed and used on systems with a 133 MHz processor, but the system may experience performance problems if more than six concurrent sessions are permitted, and the system is running at the standard business traffic levels (6 ccs per user).
Each Record-a-Call session uses one three-party conference resource, and one voice mail port.
Tones are not given to any party to indicate that the call is being recorded.
A voice mailbox must be programmed against the extension's prime directory number.
For networked voice mail, the Recorder hunt group must be programmed on the same switch as the set requiring Record-a-Call support. The feature will not work if the Recorder hunt group is programmed on another switch and referenced via a remote directory number.
For resilient NuPoint voice mail, the feature will work at each of the resilient controllers.
Unlike regular voice mail sessions, Record-a-Call sessions do not time out after five minutes. However, 60 seconds of silence in the conversation will cause automatic termination of the Record-a-Call session.
Record-a-Call recordings DO NOT activate the Message Waiting Indicator. When the user accesses the mailbox, the Voice Mail prompts, "You have 'N' new message, 'N' saved messages and 'N' recorded conversations." The recorded conversations is stored in order of arrival and interspersed with any new/saved messages.
If the system goes out of service while a message is being recorded (that is, before the user saves the message), the message will not be available after the system is rebooted.
The message "recorder not available" appears under the following conditions:
a Record-a-Call session has already been initiated by one of the participants
a caller attempts a session during a conference call
no voice mail ports are available
If an inbound trunk is being automatically recorded at an extension and you place the call on hold, park the call, or transfer it, the recording stops.
During the recording, if you place the call on hold or park the call, the recording stops. The recording is not continued when you retrieve the call from hold or call park. If you wish to continue recording, you must manually re-start the recording; in this case, you will have two recordings for this call.
During the recording, if the person you called places you on hold or park, the recording still continues.
During the recording, if either you or the person you called, press the Trans/Conf button, the recording stops.
If you have Record-a-Call enabled, the Record-a-Call prompt takes precedence over the Add Held prompt. To use the Add Held feature, you must disable the Record-a-Call feature.
The Record-a-Call feature preempts the ACD Silent Monitoring feature. Therefore, an ACD Supervisor cannot silent monitor an ACD Agent while a call is being recorded from the agent's extension.
Campon is supported, but without indications and softkey prompts (Call Waiting display, Trade softkey, Campon tone) for parties that are involved in a Record-a-Call conference. Camped on calls mature when the call completes (or when another member of a busy multicall/key group including a prime currently in Record-a-Call conference goes idle).
The Intrude, Group Page, Directed Page, and Silent Monitor features are not supported while a device is in a Record-a-Call conference.
During a Record-a-Call conference, the Trade soft key is not available. If the user stops the recording by pressing Stop&Save or Stop&Erase softkeys, then the Trade prompt is displayed automatically.
Outgoing Record-a-Call is not supported on a phone that is locked. Hence, a Record-a-Call session is not automatically started if a caller makes an emergency call to a PSTN destination from a locked phone.
Automatic Call Recording Conditions
The following conditions apply to automatic call recording:
If automatic call recording is enabled, you must set the "Save Recording on Hang-up" COS option to YES, or you must manually press the Save key before you hang up.
Any trunk that is designated as a "Public Trunk" in the Class of Service Options form supports automatic outgoing Record-a-Call.
Automatic recording of outgoing calls is supported for calls that are placed from an extension on a 3300 ICP system across 3300 ICP transit nodes to a destination on the PSTN.
Automatic recording of outgoing external calls is supported for transfers if the internal party transferred to the PSTN destination is considered by the system to be the originator of the call. Similarly, automatic recording of incoming trunk calls is supported for transfers if the internal party transferred to the incoming trunk is considered by the system to be the terminator of the call. To ensure automatic recording of transferred calls involving a PSTN destination, enable automatic recording of both incoming trunk and outgoing external calls in the internal party's COS.
Automatic recording of outgoing calls is supported for calls that are forwarded, diverted, or rerouted to destinations on the PSTN.
Automatic recording of outgoing calls is not supported for recalls. Recalls from PSTN destinations are considered incoming calls. Recalls can be automatically recorded if Record-a-Call - Start Automatic Incoming Call Recording is enabled in the COS of the internal phone.
An extension in automatic record mode that is placed on hold does not receive Music on Hold as would be expected when the holding party is on another cluster element.
Outgoing calls placed to External Hot Desk users are not automatically recorded. The system does not consider External Hot Desk users as PSTN destinations. However, outgoing calls placed by an External Hot Desk user to a PSTN destination can be auto recorded.
A Record-a-Call session will not be automatically started if you call an external PSTN destination while you have a call on hold.
Automatic Record-a-Call for Outgoing External Calls is not supported for the Superconsole 1000.
Programming
Class of Service Options form
Record-a-Call Active: YES or NO
YES allows extensions with the COS to record calls.
Record-a-Call - Start Automatic Incoming Call Recording : YES or NO
Select YES to record incoming trunk calls automatically when the call is answered at the set; outgoing calls are not recorded automatically.
Record-a-Call - Start Automatic Outgoing External Call Recording: YES or NO
Select YES to automatically record external outgoing calls that are made to destinations on the Public Switched Telephone Network (PSTN). Recording begins when the call is answered at the PSTN destination.
Record-a-Call - Save recording on Hang-up: YES or NO
YES saves the recording when the recording party hangs up or upon call tear down; no explicit Save required. Use this setting for the SUPERSET 4015, 5010 IP Phone, 5207 IP Phone, 5215 IP Phone and 5215 IP Phone (Dual Mode), which do not have softkeys that allow users to start and stop recording.
Note: To avoid filling up the mailbox, use this option with discretion.
Ensure that the incoming trunks do not have the "COV/ONS/E&M Voice Mail Port" feature enabled in their Class of Service. If the "COV/ONS/E&M Voice Mail Port" feature is enabled for the trunk of the incoming call, the Record Call feature key will not function.
Programming Note: For the SUPERSET 4015, 5010 IP Phone, 5207 IP Phone, 5212 IP Phone, 5312 IP Phone, 5215 IP Phone, 5215 IP Phone (Dual Mode), 5230 IP Phone, Navigator, and the OpenPhone 27 handset you can also set all three of the above Record-a-Call COS settings to YES and skip the step of programming a feature key.
Station Attributes form
Assign the COS to extensions requiring use of Record-a-Call feature.
Note: If you assign the Record-a-Call COS option to an extension that does not have a mailbox programmed against its prime directory number, the Record-a-Call prompts are displayed, but the feature is not active.
Program a Record-a-Call feature key on the extensions.
If you are programming a 5240, 5140 or 4150 set, you do not need to program a feature key.
Hunt Groups form
Set up a hunt group of type Recorder for the voice mail ports dedicated to Record-a-Call use.
Add the directory number for each Record-a-Call voice mail port to this Hunt Group.
Note: When assigning voice mail ports to a Record-a-Call hunt group, do not remove these ports from the Voice Mail hunt group. See Voice Mail Message Waiting Indicator Programming Guidelines for more information.
Feature Availability
See the Feature-Phone Matrix (PDF or Microsoft Excel version) for a list of phones that can use this feature.
Operation
5010 IP Phone, 5207 IP Phone, 5212 IP Phone, 5304 IP Phone, 5312 IP Phone, 5215 IP Phone, 5215 IP Phone (Dual Mode), OpenPhone 27, and SpectraLink Wireless Phones
Notes:
You must enable the "Record-a-Call Save Recording on Hangup" option in the COS of these sets.
You cannot stop and restart (pause) a recording on these sets.
While on a 2-party call:
Press the Record Call key to start recording.
Put the call on hold to save the recording; take the call off hold to start a new recording.
Hangup or press CANCEL to end the call and save the recording.
To listen to a recording:
Lift the handset.
Access your voice mailbox.
Follow the prompts to retrieve the recording.
5020 IP Phone, 5220 IP Phone and 5220 IP Phone (Dual Mode), 5235 IP Phone, and Navigator:
To Record-a-Call manually
While you are in a two-party conversation, press the Record Call feature key or softkey. The LED lights solid when recording.
To pause recording:
Press the Pause softkey.
To resume recording after pausing:
Press the Resume softkey.
To stop and save a recording
Press the Record Call feature key or softkey. The LED goes off when not recording.
To stop and erase a recording
Press Cancel or (this ends the recording, not the call).
To listen to a recording
Lift the handset, dial the voice mail number to access your voice mail box, and follow the prompts to retrieve the recording.
5224 IP Phone, 5320 IP Phone, 5324 IP Phone, 5330 IP Phone, 5340 IP Phone, 5360 IP Phone, and 5560 IPT:
To start recording while on a two-party call:
While you are in a two-party conversation, press the Record Call feature key.
To pause recording:
Press the Pause softkey.
To resume recording after pausing:
Press the Resume softkey.
To stop a recording without saving it:
Press the Stop&Erase softkey.
To stop and save a recording:
Press the Stop&Save softkey.
Putting the call on hold saves the recording; taking the call off hold starts a new recording. Depending on system programming, hanging up, or pressing Trans/Conf, , or a DSS key, may also save the recording.
To listen to a recording:
Lift the handset.
Access your voice mailbox.
Follow the prompts to retrieve the recording.
5140 IP Phone and 5240 IP Phone
To Record-a-Call manually
While you are in a two party conversation, press the Record Call feature key. (A 5140 IP Phone or 5240 IP Phone user can press the Record-a-Call command key or softkey.)
The quick icon on the 5140 IP Phone and 5240 IP Phone will be on solid while you are recording.
If the recording device is not available, press the Cancel feature key/softkey (or CANCEL) to return to the two party talk state.
Pressing the Pause and Resume feature keys/softkeys lets you have control over the voice mail to pause and resume the recording. The quick key icon on the 5140 IP Phone and 5240 IP Phone will flash while the recording is on pause.
To discard the recording, disconnect the voice mail and return to the two party call state (COS Option Record-a-Call - Save recording on Hang-up disabled)
Press the Stop and Erase, Erase feature key/softkey, or CANCEL (pressing CANCEL here ends the call).
To stop the recording, save the recording in your mailbox, and return to the two party call state
Press the Stop & Save, or Save feature key/softkey.
To listen to a recording
Lift the handset, dial the number to access your voice mailbox, and follow the prompts to retrieve the recording.
SpectraLink Wireless Phones
To Record-a-Call manually
While you are in a two-party conversation, press FCN then press the shortcut key for the Record Call feature.
To stop and save a recording
Press FCN then press the shortcut key for the Record Call feature.
To listen to a recording
Dial the voice mail number to access your voice mail box, and follow the prompts to retrieve the recording.
SUPERCONSOLE 1000 and 5540 IP Console
To Record-a-Call manually
While you are in a two-party conversation, press the F2 Record Call softkey.
To place the current call on hold to answer another call
While you are in a two-party conversation, press the F4 Flash softkey.
To pause or resume recording
While you are in a two-party conversation, press the F7 Pause/Resume softkey.
To stop and save a recording
While you are in a two-party conversation, press the F8 Stop&Save softkey.
To stop and erase a recording
While you are in a two-party conversation, press the F9 Stop&Erase softkey.
To listen to a recording
Dial the voice mail number to access your voice mail box, and follow the prompts to retrieve the recording.
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You need to add RAC dedicated VM ports to the hunt group. Don't use the last port as that may cause some issues with MWI.
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Forgot about the last port and MWI. Old habits and all....
Ralph
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Dedicated ports? Why not allow the VM ports or a select number of VM ports to reside in both hunt groups? I have done this with no problems...
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That's the same way we usually do it.
I do forget about the MWI ports though. Best not to have them in there.
Ralph
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Hi,
I've now created the top level hunt group 7042. I tried to add a few other VM Hunt group numbers to it but wouldnt allow me to. So i removed them as members from the VM hunt group i was then able to add the 4 as members in the Recorder hunt group type. I have this mode setup as circular. But believe i have done everything correctly?
Not sure how i can test this now though! Not sure what links my phone in with the 7042 hunt group?
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Add a "Call Record" button to your phone. Make an outside call and when connected press the button.
It must be an outside call - can't record internal calls.
Ralph
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Hi Ralph,
That is working great thank you. I've put myself back into the custom COS that has record a call working and tested and confirm it is now working fine. I was testing with an internal number so that is why the light wasn't coming on the handset when pressing the feature key i'd programmed. External works fine. I then dial this voice mail box 7042 and hear a prompt to listen to recorded message.
Only issue I seem to have is my phone is ringing itself now and then displaying my name? Is there something in the COS i could have enabled that shouldn't have?
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Phone is ringing itself? Not sure what that means?
Ralph
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Just at random intervals my phone will start ringing I look at the display name and its my own! I pick it up but no one is there although it isn't a dead tone its just completely silent?
I've taken myself back out the custom COS and it has been fine since. Could it be a setting within the COS i've set? or my 7042 hunt group for recording maybe one of the other 4 members underneath triggering something?
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There isn't anything in COS that would cause that.
When you answer the phone and you hear silence, what does the display say?
Ralph
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Hi Ralph,
Thanks for the update, I've dropped myself in to the COS again with record enabled. I did just set Record an announcement device and record an announcement advanced to 'off' as only need
Record a call, automatic record and save record on hangup enabled i presume. I will see how it goes now. From what i could tell it seemed to ring me back not long after i'd got off a call with someone? But will confirm display ID on answer when/if it occurs again.
If i want 4 DN's to have this ability do i just make them the new COS and set a feature button to record and the calls will then be recorded to 7042 VM number? Would be looking at maybe 30 calls a day potentially only recording half that amount its mainly for complaints or complex queries. Is the ability there on this system to have them sent to email as audio files?
Thanks for your help again.
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I haven't seen a 4DN in forever.
Not sure it's capable of call record. You'll just have to try.
As for emailing the audio recording - yes. That's how I use it.
Depending on your version of software you may have to license it. That feature is included in the latest versions.
Ralph
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LOL... ralph, I think he means four DN's or four phones, not 4DN sets!
Yes, armstr_a, you would do it exactly like that... Put the 4 phones into the new "Record-A-Call User" COS and program buttons on them and away you go.
The 3300 can do Voicemail to Email, it is pretty easy of your email server supports unauthenticated SMTP Relay on Port 25, just go into System Options and set the IP address of the mail server, go into VM Networking and build the local element, then go to the mailbox and turn it on and put in the recipients email address... I am glossing the setup process over a lot, but it is fairly simple and again is spelled out in the embedded help step-by-step.
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LOL... ralph, I think he means four DN's or four phones, not 4DN sets! (http://LOL... ralph, I think he means four DN's or four phones, not 4DN sets!)
Doh! You can tell I didn't have my 1st cup of coffee yet.
Ralph
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Hi,
Thanks a lot for all your help guys.
acejavelin you were right I was referring to 4 handsets sorry Ralph not 4DN sets.
Thanks again
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Hi,
Thanks a lot for the help on this.
I made 7042 the hunt group and added 4 members 7012,7013,7014,7015. Can you just advice what these 4 members actually do? do they expand the 7042's Hunt group voice mail box capacity so it can hold more recordings?
Thanks again.
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No, essentially that is the number of recording channels that can be in us at one time... if you have 4 extensions in your recorder hunt group, 4 users can actively be using Record-A-Call simultaneously, if a 5th one attempts it they will get an error message.
The capacity of the embedded system is limited to about 150 hours of storage, and this includes record calls, voicemail messages, and greetings combined, so if you have people recording a lot, this can get full quickly... 4 people recording an hour every day, 5 days a week, and your VM will be full in 2 months so remember to delete these regularly or setup voice mail to email and force delete them. Also note that each individual mailbox has a maximum capacity of 100 messages/recordings.
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Hi,
Thanks very much for the update.
Just one more query! The 4 users that are in the record a call COS. I would like their line manager to be able to have access to the voice recordings. Do I need to make changes to add her phone or can she just dial the 7042 voice mail and listen to them?
Thanks in advance
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No, she would dial the regular VM hunt group number, dial *<mailbox number> and put in that mailbox's passcode. The recordings don't go into a general recordings area, they are in a the user's voice mailbox, so if the manager wants to access those recordings, he will need to log into the individual mailboxes and listen to them.
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you need to create a hunt group of type recorder with any number as the pilot
Then add the embedded voicemail ports into it
eg if you have vmpilot of 8000 with members 8001,8002,8003,8004
- make a new pilot 8040 as recorder and add 8001,8002,8003,8004 into it
Also the system must be licensed for advanced voicemail for recording
it used to be a charged license but has been free since ver 9 ( i think)