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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: portlandian on April 25, 2012, 03:28:17 PM

Title: Sending Voicemails to Emails
Post by: portlandian on April 25, 2012, 03:28:17 PM

First off, i want to say thank you very much NTEDAVE for answering my other questions :D

Okay, so the thing I'm trying to figure out is if it's possible to send voicemails that are on a phone to email accounts. If i hit the 'record a call' button while listening to a voicemail it says, 'cannot access feature'.

Is there anyway to program this feature into the system from the DB Studio? As a reminder, it's a Mitel CS 5200 system running v3.1.2.18 which I can connect to via DB studio.

Title: Re: Sending Voicemails to Emails
Post by: NTEDave on April 26, 2012, 06:54:25 AM

You need an account setting up for the telephone system on the customers Exchange Server (or similar) mitel@customername.com password etc.

You then need to go to go to System / Email Gateway in DB programming and enter the Exchange Server Details.

After that go to each Mailbox you wish to forward VM to Email and go to Email Synchronisation (might be called something different on your release) and enter the users email address and copy type in there.

This will then forward any Voicemail messages recieved in that mailbox to the designated Email address.

Record a Call is only used for calls in progress, once you have completed the call you are recording it will be sent to the users VM Box as a VM, then forwarded on if you have it set up!

Title: Re: Sending Voicemails to Emails
Post by: portlandian on April 30, 2012, 01:37:16 PM

Yay, so i figured it out. We already had the feature setup for some users but not others, and i was able to enable it for the person by going to:

Voice Processor>Devices>Mailboxes>9702>persons ext. # (1202)>Unified Messaging

I set the first option, Unified Messaging Level, to 'Forward and Copy'.

Also in there was the option to set, 'E-mail address for voice messages' which had the persons email address.

Strange to me was the options above it, Email Server, Email Account Password, and Email Account Username, were all not filled in.

But it works!

Title: Re: Sending Voicemails to Emails
Post by: NTEDave on May 01, 2012, 07:55:45 AM

The email server, username and password per user is used for full integration.

As in if you delete a VM from your email client the system will also delete it from your VM box and vice versa.