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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: armstr_a on April 12, 2012, 06:55:40 AM

Title: Mitel 3300 system withheld number number feature?
Post by: armstr_a on April 12, 2012, 06:55:40 AM

Hi,

We have a 3300 mitel system and caller display is on for all phones. Is there a way of making one or two numbers withhold this number at all? Would appreciate a 'how to' if this is possible?

Thanks in advance.

Title: Re: Mitel 3300 system withheld number number feature?
Post by: ralph on April 12, 2012, 08:12:15 AM

I don't think I understand what you're asking for.   Do you want to block out bound caller ID for some phones?

Ralph

Title: Re: Mitel 3300 system withheld number number feature?
Post by: armstr_a on April 12, 2012, 08:16:56 AM

Hi Ralph,

Yes to be able to block outbound caller ID if possible? or is that controlled by the Telecom company?

Title: Re: Mitel 3300 system withheld number number feature?
Post by: ralph on April 12, 2012, 08:25:20 AM

Do you want every call not to have caller ID or only sometimes?

Ralph

Title: Re: Mitel 3300 system withheld number number feature?
Post by: armstr_a on April 12, 2012, 08:32:04 AM

Hi,

Thanks for the fast response.

It would be every outgoing call from only a couple of extension numbers in the business if possible?

Title: Re: Mitel 3300 system withheld number number feature?
Post by: ralph on April 12, 2012, 10:57:38 AM

I don't know how to block CLID for just a couple of phone.  (hopefully someone will jump in with how to.)

What I usually end up doing is going into the Associated Directory Number form, putting in the extension number, using the drop down to select CPN Substitution and entering 00000000 for the actual number.   This generally works ok for me.

Ralph

Title: Re: Mitel 3300 system withheld number number feature?
Post by: wiseguy on April 12, 2012, 11:29:22 AM

What are the trunk type?

Title: Re: Mitel 3300 system withheld number number feature?
Post by: ralph on April 12, 2012, 11:54:38 AM

Quote

What are the trunk type?

Doh!  Made an assumption......

Ralph

Title: Re: Mitel 3300 system withheld number number feature?
Post by: martyn on April 12, 2012, 08:33:06 PM

I think that the best that you could do is to have it display the main number, or they have to dial a code for every call that will block the CLI at the network level. For example 0 for an outside line, followed by 1831 to hide the code (in Australia anyway), and then the number that they want to dial.

Title: Re: Mitel 3300 system withheld number number feature?
Post by: bobcheese on April 15, 2012, 04:27:26 PM

This is acheiveable using separate routes, digit mod (to insert withhold prefix) and most importantly COR. However, it's a lot of work for a couple of phones. I normally add a different external access code (like 8) with the same COR definitions but inserting the withhold digit string

Title: Re: Mitel 3300 system withheld number number feature?
Post by: armstr_a on May 09, 2012, 06:15:53 AM

Hi thanks for all the help.

The issue i'm trying to resolve is a dept are calling customers and when the customer isn't there they are doing 1471 and seeing the number as our main switchboard calling them so then calling back and receptionists are at a loss as to who they are and who called them etc... So would be good if a dept ext's could be withheld or a good work around?