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Mitel Forums => Mitel Software Applications => Topic started by: jmurray on March 22, 2012, 09:38:24 PM

Title: NuPoint - Answer message by pressing 2
Post by: jmurray on March 22, 2012, 09:38:24 PM

Hello NuPoint experts:

I have some users that want the "answer message" feature that I think is supposed to let them listen to a voice mail message and then reply or answer by leaving the caller a voice mail message.  Whenever I press 2 to try and answer a message, I only get the following: "No return address for this message, you cannot answer it."  I have bit 29 "Answer messages" checked in the fcos.  What am I missing to get this working?

Title: Re: NuPoint - Answer message by pressing 2
Post by: bluewhite4 on March 22, 2012, 11:05:44 PM

Are these messages left by internal or external phones/people?

Title: Re: NuPoint - Answer message by pressing 2
Post by: jmurray on April 06, 2012, 04:53:20 PM

I am only trying to answer message left from internal calls.  The message even tells me the extension of the person that left the message - it just gives me that error when I press 2 to Answer the Message.

Title: Re: NuPoint - Answer message by pressing 2
Post by: jmurray on May 16, 2012, 01:21:50 PM

This was a simple FCOS issue.  After getting the correct FCOS values checked, it worked as expected.