Mitel Forums - The Unofficial Source

Mitel Forums => Mitel Software Applications => Topic started by: ralph on February 17, 2012, 08:39:20 AM

Title: Mitel Teleworker Event Log -loss of rx stream from IS for 5020ms-
Post by: ralph on February 17, 2012, 08:39:20 AM

Getting one way audio.
My Teleworker event logs show this:
"loss of rx stream from IS for 5020ms"

Does the 'IS' stand for "ICP Side"?
and conversely does "SS" stand for "Set Side"?
"loss of rx stream from IS for 5020ms"

Ralph

Title: Re: Mitel Teleworker Event Log -loss of rx stream from IS for 5020ms-
Post by: martyn on February 20, 2012, 05:09:00 PM

One would assume so! I couldn't find anything in the engineering guide or anything covering that, but I would say that it's a fair assumption.

5 seconds is a long time for a loss of stream, so I would say that the call would fail in that time.

If you run the TNA tool is there much latency or jitter? Is the one way voice only momentary or for all of the call?

Title: Re: Mitel Teleworker Event Log -loss of rx stream from IS for 5020ms-
Post by: ralph on February 20, 2012, 10:25:13 PM

Got it sorted.   
I was just confused about what the "IS" and "SS" stood for.
In the end it was what I suspected.   Customer made a change in their firewall that caused the issue.
There was only one way audio. 

Ralph