Mitel Forums - The Unofficial Source
Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: artmann on July 06, 2011, 10:58:46 AM
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I telecommute and have been using this phone for several years while on both Qwest and Comcast internet systems. Just moved and am now working off CondoInternet as the provider, using their provided ActionTec MI424WR router.
During set up, it goes as far as the screen that has:
Set xxx.xxx.x.x (using x's to represent the numbers actually displayed)
ICP xx.xx.xxx.xxx (using x's to represent the numbers actually displayed)
Thoughts on what could be hanging things up?
Thanks!
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I would make note of the remote settings and factory default the phone then put the settings back in. I have seen this and defaulting routers fix some remote quirks.
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Thank you...is what you propose different than running Configure Teleworker and Deleting current settings? Have already done that and same results.
If there is soem other method of putting the phone back in to original default mode, please let me know how that is done.
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Hold the 9 key while rebooting.
Go into network settings and default it there.
Ralph
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Ralph,
Thanks for the reply. Sorry to be unsure as ot what to do next, but when I hold down 9 and reboot, it then asks if I wish to see Current Values. I never find an option that says soemthing like "restore system defaults". What next shoudl I be doing?
Thanks.
Art
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Say 'no' until you see network settings.
Ralph
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Ralph,
I still find only the ability to see the values, not default them. I do hate having to bother you again - is there a manual out there that describes the process?
Thanks,
Art
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I think what Ralph meant to say is press # to view network settings and others till you come to tools and features then * then # again until restore system defaults. It is different as it will reset all phone varibles such as brightness and everything.
Sent from my SCH-I500 using Tapatalk
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Thanks brantn,
Somehow I got to thinking about the phone being a 5330.
Sorry for the delay artmann.
Ralph
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Well, after some business and personal travel I returned to my home office to again fight the battle of getting the 5224 connected...no luck so far.
1. Have gone through the default reset process (several times)...no change
2. have connected a laptop through the phone's pass-thru port and can easily get to the internet (so that seems to be telling me that the cable router isn't the problem)
3. brought the phone in to the office of the company I work for, and while I wasn't present while it was done, the IT guy says it worked fine there.
4. brought the phone home, used the cable that worked for the laptop, same problem.
Any other ideas please?
Thanks,
Art
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I'm out of my area here on the 5000 but let me ask this: Are you connecting to a teleworker server (like I would on a 3300)?
If you are then you should be able to get your hands on the TNA software and test to be sure each of the ports are active.
Another thought would be to take the phone to somewhere else that wouldn't be on your same internet provider. I know you moved it from somewhere else but just in case... If it works there then you'll have to talk to your ISP again. They may be blocking some ports.
Ralph
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Thanks...I had recently moved and it was working on the Comcast system through my Netgear swtich I had without any issue. And I confirmed it does work when physically installed at the company office. So, it coudl be something with the new ISP (CondoNet here in Seattle) and their network gear.
That said, since connecting a laptop to the pass-thru on the phone does work, I'm not knowledgeable enough to know why that could work and still not the phone.
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There isn't a Teleworker server for the 5000, you simply program some port forwards in the router to the private internal address of the Mitel 5000 and change the phone type to NAT rather than native.
The symptoms described are what happens when the phone has the correct IP and TFTP server set but it's MAC address isn't entered into the Mitel 5000 against your Endpoint in IP settings.
Wonder if somehow your MAC address isn't getting back to the Mitel 5000??
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Thanks NTEDave,
Would it be possible that the firewall could be locked down to his old IP address on Comcast?
Ralph
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Good idea, if the rules in the router are set to only forward packets from his old address this could cause the issue.
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Have to admit that networking is not my strong suit, but just know that I am not using my Netgear switch from my previous location when I was on Comcast.
The phone is directly connected to Actiontec MI424WR.
Thank you everyone for continuing to try to help!
Art
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What we are proposing is the router/firewall in your office is locked down to only allow connections to your telephone system from your old IP address.
Go to www.whatismyip.com and it will tell you your external IP address which is assigned to your internet connection from your ISP, this address will be different to the one you had before you moved.
The Netgear switch not being in the equation doesn't (shouldn't) matter.
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Dave - many thanks. I've checked my IP address and now provided that info to our IT folks to see if they can use that to open things up.
Will post the results of that once known.
Art
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5224 is not supported as a remote IP phone as it does not retain its code locally. You need a 53xx phone to be able to use it as a teleworker. Would also recommend being on the laatest Rel 5 software.
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Mav, that probably won't wash as the OP has been using this phone for several years as a remote keyset.
His ISP has changed, this coincided with the problem he's having.
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5224 is not supported as a teleworker !!!
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5224 is not supported as a teleworker !!!
There's actually no such thing as a teleworker handset on the 5000 anyway, it's a either a native phone, on the same flat network as the system. Or a NAT Phone, has to traverse NAT to get to the system.
I bet the OP is glad you don't look after his telephone system!
Hello, I seem to have a problem with my phone, i've moved house and it's stopped working.
Your phone isn't supported as a remote phone
But it worked at my last house and my house before that
Yeah it's not supported
But it used to work
But it's not supported, you need to buy a new phone, might as well upgrade your system as well.
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Mitel® 5000 CP Installation Manual – Issue 5.0, February 2011
The software loads for the 5312/5324 IP phones are stored differently than the 5212/5224:
o For 5312/5324 phones, the main software load is stored in Flash memory. Therefore,
these IP phones are capable of running in an environment without a TFTP server.
o For the 5212/5224 phones, the main software load is stored on the TFTP server.
Therefore, these phones require an environment with a TFTP server
I can guarantee you I know all about the 5000 and the way it supports Remote IP Phones. I also know what 3rd line support will actually support. If in doubt, raise a ticket with Mitel 3rd line !!