Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: glennmitel on May 18, 2011, 11:43:41 AM

Title: Mitel 6110 / Mitai problem
Post by: glennmitel on May 18, 2011, 11:43:41 AM

Hello i have just installed a Mitel 3300 MXe with 15 ACD hotdesk Agents1 ACD skils group1 path also have installed Mitel 6110 V 5.8 with Hotfix patch 3 i have run a sync on the 6110 and i can see all agents and all are showing on CCC on a supervisors pc as well as the path real time statsBut i am not able to control the path or the Agents which is being caused by the Mitai link not running i am getting a Mitai error in my network monitor on 6110i have spoken to mitel sales and the interactive contact centre license now comes as standard with all standard agentsi have run a telnet session to my 3300 ip with the Mitai port 8000 and i can connect and see date being sent i am now lost with what i can try next any ideas ???

Title: Re: Mitel 6110 / Mitai problem
Post by: bluewhite4 on May 18, 2011, 02:45:42 PM

I would talk with PrairieFyre on this, not Mitel. Also, if this is a new install as you say, did you buy Business Edition or Enterprise Edition CCM? I believe that makes a difference for controlling as well. Also, I believe port 8000 just sends the real-time events from the 3300 to whoever is listening. It isn't two way communication I don't think.

Title: Re: Mitel 6110 / Mitai problem
Post by: brantn on May 18, 2011, 03:22:47 PM

Where are you trying to control them? There is a bug with some of the control not sure if it made it to Hot Fix 3. As blue said I would call PF on this.

Title: Re: Mitel 6110 / Mitai problem
Post by: bobcheese on May 18, 2011, 03:47:56 PM

Have you made sure you have the HCI/CTI/TAPI options enabled in the COS of the agents? Pretty sure you need this also to control agents via interactive

Title: Re: Mitel 6110 / Mitai problem
Post by: glennmitel on May 19, 2011, 05:49:54 AM

I am using enterprise version

i have now sent this to mitel for help

also PF do not support their software anymore its all done via mitel support

Title: Re: Mitel 6110 / Mitai problem
Post by: bluewhite4 on May 19, 2011, 07:34:35 AM

Quote from: glennmitel on May 19, 2011, 05:49:54 AM

also PF do not support their software anymore its all done via mitel support

Ummm I just talked to PF two days ago on an Enterprise customer. Unless your no longer under warranty with them, they should still talk to you....

Title: Re: Mitel 6110 / Mitai problem
Post by: glennmitel on May 19, 2011, 09:19:37 AM

its brand new out of the box

Title: Re: Mitel 6110 / Mitai problem
Post by: brantn on May 19, 2011, 01:32:43 PM

Prairiefyre still does support the product I talk to them daily it seems. The software is now housed on MOL.

Title: Re: Mitel 6110 / Mitai problem
Post by: bobcheese on May 19, 2011, 04:32:48 PM

If you are in the UK the MItel do 1st & 2nd line support for PF.

Title: Re: Mitel 6110 / Mitai problem
Post by: brantn on May 19, 2011, 06:52:32 PM

Did you check what Bobcheese recommended in COS?