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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: gbrown on March 25, 2011, 12:30:25 PM

Title: "remove gateway error" on troubled 53xx phones/subnet
Post by: gbrown on March 25, 2011, 12:30:25 PM

We have a voice quality issue on one of our subnets/vlans passing through our Sonicwall. So far, we've isolated it to newer 5312 and 5324 phones.  Almost every time these phones boot, they show "remove gateway error" just before going to a ready state. The phones work ok (aside from the jitter sounding call quality).

Any ideas what "remove gateway error" means?

Title: Re: "remove gateway error" on troubled 53xx phones/subnet
Post by: gbrown on March 29, 2011, 12:02:56 PM

Nobody has any ideas what this error means?  We have a VAR coming out today to take a look, I'll post back if we/they figure it out.

Title: Re: "remove gateway error" on troubled 53xx phones/subnet
Post by: ralph on March 29, 2011, 12:07:33 PM

Can you post your voice subnet, subnet mask and gateway for us?

Ralph

Title: Re: "remove gateway error" on troubled 53xx phones/subnet
Post by: gbrown on March 29, 2011, 12:38:12 PM

Sure!

Voice subnet = 192.168.84.0
subnet mask = 255.255.255.0
gateway = 192.168.84.1
Vlan 10, qos pri 6

Our 3300 is at 192.168.46.30

EDIT: I should also mention that the Sonicwall is that network's DHCP server.  Data scope on 192.168.48.0/24 and Voice scope on 192.168.84.0/24
Everywhere else on our network is being serviced by a Windows 2003 DHCP server. The DHCP options are identical on the Sonicwall and Windows DHCP server. And the phones boot/function - we're just experiencing "Jitter-sounding robot voice" along with the 'remove remote gateway' error.

Thanks!

Title: Re: "remove gateway error" on troubled 53xx phones/subnet
Post by: ralph on March 29, 2011, 01:21:54 PM

What type of data switches are the phones on?

Is the Sonicwall the gateway or something else?

Do you have 5330 or 5340 sets on the network?  Do they have the same issue?

I've seen some weird things with ICMP redircts and the 53xx phones.   See if you can turn off ICMP redirects in the default gateway.

Any chance you can put a wireshark sniff on the phone as it boots?

Ralph

Title: Re: "remove gateway error" on troubled 53xx phones/subnet
Post by: brantn on March 31, 2011, 07:28:53 PM

I have never seen that error before agreed on if other sets types.