Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: armstr_a on February 25, 2011, 09:09:13 AM

Title: 5312 call history feature not working
Post by: armstr_a on February 25, 2011, 09:09:13 AM

One of my Mitel 5312 handsets is not recording missed calls etc... the button is showing as configured for call history but when pressed it just displays 0 missed? I have removed and re-added the feature to this.
The phone had issues recently relating to network drop outs, it turned out to be the phone itself i swapped it over with a spare then on the management system just swapped the 2 MAC addresses over so the user kept the same number. Could this have cause any symptoms like this? the other 3 feature keys work fine for call forward, pickup and headset though.

Title: Re: 5312 call history feature not working
Post by: dutch_tuga on February 25, 2011, 10:35:47 AM

Check on the "Mulitline IP Sets" configuration form. You have chance that the "Max call history records" value for this phone is 0.

Title: Re: 5312 call history feature not working
Post by: armstr_a on March 01, 2011, 09:32:49 AM

Hi,

I have checked the multi-line sets for this number and cannot find anything odd comparing to another number that is working fine?

Title: Re: 5312 call history feature not working
Post by: ralph on March 01, 2011, 10:16:21 AM

Bear in mind, it only tracks missed calls that go the the primary extension.

Ralph