Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: handwritten on January 11, 2018, 09:07:13 AM
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This is a weird one. I have a 5304 that has two multicall lines as well as the prime DN. When I call the multicall number, other phones can pick it up, but not this one. When I try to pick up the call, I hear a dial tone! There's no DND set on the phone, and nothing different about this configuration. What am I missing?
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When you answer the call, are you pushing the line key that is ringing? You might not have Ringing Line Preference in the class of service.
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When either of the multicall lines on that phone rings, the corresponding multicall key doesn't flash; the prime DN button flashes. This appears to be as designed. Interestingly, for one multicall line, I can press that multicall button when that line rings, and the call is connected just fine. The call display shows the name of the caller. However, on the non-working multicall key, the call display shows "From x277", where 277 is the DN of the multicall line. When I try to press that multicall key, I get a few rapidly blinking dial tones, then a solid dial tone.
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Only the first 2 keys can (should) have line (DN) appearances...
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Right. But multicall lines appear in many places in our organization on the other keys, with no apparent problems.
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5304 has only 2 keys that light prime and 2. I have never tried adding a third or using anything above 2 for a multicall