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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ScottL on January 03, 2018, 10:00:47 AM

Title: How to block call ID display on a phone
Post by: ScottL on January 03, 2018, 10:00:47 AM

Hi all, we have a tip line that is monitored during the day. We want to hide the incoming Caller ID number, so it doesn't appear on the display. This will preserve anonymity for anyone calling the phone.

Is this possible?

Thank you,

Scott

Title: Re: How to block call ID display on a phone
Post by: ZuluAlpha on January 04, 2018, 08:17:46 AM

What type of phone is it?

Have you considered using an analog port and getting a single line analog phone with no display at all?

Actually there are single line IP phones like that too.

Title: Re: How to block call ID display on a phone
Post by: x-man on January 04, 2018, 09:11:57 AM

Is that simply having a COS for that fone  with all the caller display items set to NO for trunk calls?

Title: Re: How to block call ID display on a phone
Post by: ScottL on January 09, 2018, 10:18:37 AM

I went into the COS and set the Display ANI/DNIS settings to No, I don't see the originating number, but I still see originating caller name.

I looked at Trunk settings, all I see that are set to Yes are Public Network Access via DPNSS and Trunk Calling Party Identification.

Any ideas?

Thank you,

Scott