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Mitel Forums => Aastra - MiVoice Office 400 and MiVoice MX-One => Topic started by: gpais70 on January 03, 2018, 05:07:06 AM

Title: Out of Service
Post by: gpais70 on January 03, 2018, 05:07:06 AM

Hi All. My system MVO 430 as 5 phones 6863i. Some times 2 or 3 of those phones after 3 or one week are getting out of service. I don't understand the reason of. The IPs are static. Can any one help on this issue?   
I restarted the system and the problem continue.

Germano

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Title: Re: Out of Service
Post by: Belsden on January 03, 2018, 06:42:57 AM

Are the phones getting "out of service" on the handset? Or when they try to dial out?

Title: Re: Out of Service
Post by: gpais70 on January 03, 2018, 08:15:14 AM

Out on the handset.

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Title: Re: Out of Service
Post by: bojo387 on January 04, 2018, 09:12:25 PM

Can you try this?

in WebAdmin under IP Network>VoIP>SIP

Lessen the Session refresh timer for active line supervision to a value like 90 and observe again.

BR/Bojo

Title: Re: Out of Service
Post by: gpais70 on January 05, 2018, 01:46:00 AM

Quote from: bojo387 on January 04, 2018, 09:12:25 PM

Can you try this?

in WebAdmin under IP Network>VoIP>SIP

Lessen the Session refresh timer for active line supervision to a value like 90 and observe again.

BR/Bojo

Hi. Still not working, can be the licence? Is expired. Licence server is not reachable. Please check your internet connections. Is that information i get on the SWA state.

The 2 phones are not registered, 4 are operating.


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Title: Re: Out of Service
Post by: gpais70 on January 05, 2018, 06:07:58 AM

Those phones are out of service.
I changed IP more tha 5 times.
(https://uploads.tapatalk-cdn.com/20180105/10ff84d2d589c3b977bee4dd8f806fb6.jpg)

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Title: Re: Out of Service
Post by: bojo387 on January 05, 2018, 11:18:50 AM

Can you do a rolling trace (SIP/VoIP) and see what the SIP messages say when these two try to register?

You can also try multiple things such as re-creating in the system, factory default the phones, use a different user, use login credentials instead of adding MAC in system....

Title: Re: Out of Service
Post by: gpais70 on January 11, 2018, 04:24:49 AM

Quote from: bojo387 on January 05, 2018, 11:18:50 AM

Can you do a rolling trace (SIP/VoIP) and see what the SIP messages say when these two try to register?

You can also try multiple things such as re-creating in the system, factory default the phones, use a different user, use login credentials instead of adding MAC in system....

Hi
I re_deployed the devices many times and no success.
The system say licence is enough.
See the screenshot.



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Title: Re: Out of Service
Post by: gpais70 on January 11, 2018, 04:46:06 AM

Quote from: gpais70 on January 11, 2018, 04:24:49 AM

Quote from: bojo387 on January 05, 2018, 11:18:50 AM

Can you do a rolling trace (SIP/VoIP) and see what the SIP messages say when these two try to register?

You can also try multiple things such as re-creating in the system, factory default the phones, use a different user, use login credentials instead of adding MAC in system....

Hi
I re_deployed the devices many times and no success.
The system say licence is enough.
See the screenshot.



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Hi
See the message.

How can encrease more sip terminals?(https://uploads.tapatalk-cdn.com/20180111/f9e19dca40dea496c0e4e2e14efc560e.jpg)

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Title: Re: Out of Service
Post by: zoo on January 12, 2018, 04:14:03 PM

Hi mate
First, check your license - how many Mitel SIP terminals are availble there? If 6, then go to Terminals and check if you have terminals created without users - if yes, delete those terminals...If unsure, post a screenshot here...
BR

Title: Re: Out of Service
Post by: bojo387 on January 16, 2018, 03:12:10 AM

Of course, you cannot have more terminals than what's in your license. If you want to increase, then buy the additional licenses and upload the new license or license file (R5.0) to the system.

Title: Re: Out of Service
Post by: gpais70 on February 10, 2018, 05:20:13 AM

Quote from: zoo on January 12, 2018, 04:14:03 PM

Hi mate
First, check your license - how many Mitel SIP terminals are availble there? If 6, then go to Terminals and check if you have terminals created without users - if yes, delete those terminals...If unsure, post a screenshot here...
BR

Hi

The licence are available only 2 Mitel SIP Terminals. Its mean that i have to renew the licence for 6?
Regards

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Title: Re: Out of Service
Post by: zoo on February 10, 2018, 10:23:28 PM

Errr...yes