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Mitel Forums => Mitel Software Applications => Topic started by: viperdude on December 12, 2017, 03:46:02 AM

Title: Issue Receiving Softphone Calls on iPhone with MiCollab Client 8
Post by: viperdude on December 12, 2017, 03:46:02 AM

We have recently upgraded to V8 and rolled out the new clients to users mobiles. However on iPhone an incoming call to the softphone will only register on the device if it is unlocked and the app is foregrounded. Any other state and the other party hears ringing but no notification on the iPhone.

Any ideas? This was working ok prior to the upgrade. Outgoing calls via the softphone work fine.

Title: Re: Issue Receiving Softphone Calls on iPhone with MiCollab Client 8
Post by: eddiefund on December 12, 2017, 01:03:10 PM

We are having the same issue, we found out today with a couple of our users  :(

Title: Re: Issue Receiving Softphone Calls on iPhone with MiCollab Client 8
Post by: eddiefund on December 13, 2017, 11:14:49 AM

looks like a server update is needed.

https://4sightcomms.com/mandatory-micollab-8-0-upgrade-for-apple-ios-users/

Title: Re: Issue Receiving Softphone Calls on iPhone with MiCollab Client 8
Post by: ZuluAlpha on December 13, 2017, 11:49:55 AM

Except clients on MCD 6.0 can't update MiCollab to version 8.  :'(

Title: Re: Issue Receiving Softphone Calls on iPhone with MiCollab Client 8
Post by: sunspark on December 23, 2017, 05:25:10 AM

I have the same issue for my android phones with micollab v7. Any idea?