Mitel Forums - The Unofficial Source
Mitel Forums => Mitel Software Applications => Topic started by: sunspark on November 09, 2017, 06:14:30 PM
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Hi guys;
does anyone know how to set up in Nupoint , a mailbox to announce only a message and not leave the possibility to the caller to record a message?
Thank you.
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I would answer with a menu that allows only a single dtmf digit, set all press options to retry and hang up after timeout
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The Call Director thing works fine... But back when they cost you a fortune for the licenses and before everyone got one with every user licence, we would make a bare bones FCOS for this. FCOS makes Nupoint extremely flexible.
Sent from my Moto G (5) Plus using Tapatalk
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To use only message greeting i use fcos6.
Now i have a second issue.
Im not able to forward a call to external destination in blind transfert.
Any idea?
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To use only message greeting i use fcos6.
Now i have a second issue.
Im not able to forward a call to external destination in blind transfert.
Any idea?
Does it work if you perform the same operation from an IP set? I assume it does... Then the issue is most likely the COR of the SIP extension in the 3300.
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To use only message greeting i use fcos6.
Now i have a second issue.
Im not able to forward a call to external destination in blind transfert.
Any idea?
From a Call Director, if you are transferring to an external destination, you should use Alternate Transfer, not Blind Transfer.
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To use only message greeting i use fcos6.
Now i have a second issue.
Im not able to forward a call to external destination in blind transfert.
Any idea?
From a Call Director, if you are transferring to an external destination, you should use Alternate Transfer, not Blind Transfer.
Hi Zulualfa
What is the difference bitween alternate and blind transfert?
Thanks
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To use only message greeting i use fcos6.
Now i have a second issue.
Im not able to forward a call to external destination in blind transfert.
Any idea?
Does it work if you perform the same operation from an IP set? I assume it does... Then the issue is most likely the COR of the SIP extension in the 3300.
I use a mailbox for as call flow. For me we dont talk about sip extension.
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To use only message greeting i use fcos6.
Now i have a second issue.
Im not able to forward a call to external destination in blind transfert.
Any idea?
From a Call Director, if you are transferring to an external destination, you should use Alternate Transfer, not Blind Transfer.
Hi Zulualfa
What is the difference bitween alternate and blind transfert?
Thanks
I believe the Alternate Transfer waits for dial tone and allows you to perform another action if the call is not answered. A Blind Transfer will send the call to the destination regardless of status.
Where you put the number I'd also put S+[Digits to Dial]+H where S will flash the switchook and H will put the call on hold while it dials. Sometimes you can just do the number, but sometimes it doesn't work, whereas I always see the S+x+H method work.
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To use only message greeting i use fcos6.
Now i have a second issue.
Im not able to forward a call to external destination in blind transfert.
Any idea?
From a Call Director, if you are transferring to an external destination, you should use Alternate Transfer, not Blind Transfer.
Hi Zulualfa
What is the difference bitween alternate and blind transfert?
Thanks
I believe the Alternate Transfer waits for dial tone and allows you to perform another action if the call is not answered. A Blind Transfer will send the call to the destination regardless of status.
Where you put the number I'd also put S+[Digits to Dial]+H where S will flash the switchook and H will put the call on hold while it dials. Sometimes you can just do the number, but sometimes it doesn't work, whereas I always see the S+x+H method work.
I have a wired behavior (aleternate transfer) with or withouy your method.
When i make my choice (example press 1 ) i have 3s music and hold , then the external destination ring 1s (mobile phone ) then stop ringing.
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What is the No Answer Timeout value?
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To use only message greeting i use fcos6.
Now i have a second issue.
Im not able to forward a call to external destination in blind transfert.
Any idea?
From a Call Director, if you are transferring to an external destination, you should use Alternate Transfer, not Blind Transfer.
Hi Zulualfa
What is the difference bitween alternate and blind transfert?
Thanks
I believe the Alternate Transfer waits for dial tone and allows you to perform another action if the call is not answered. A Blind Transfer will send the call to the destination regardless of status.
Where you put the number I'd also put S+[Digits to Dial]+H where S will flash the switchook and H will put the call on hold while it dials. Sometimes you can just do the number, but sometimes it doesn't work, whereas I always see the S+x+H method work.
I have a wired behavior (aleternate transfer) with or withouy your method.
When i make my choice (example press 1 ) i have 3s music and hold , then the external destination ring 1s (mobile phone ) then stop ringing.
3 seconds
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I don't think that's giving it enough time to answer before its recalled. I would move it up to 24 or even 30 if you want to allow the mobile voicemail to pick up.
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Ok. I will try. But if it works. I dont want to keep call in hold 30 seconds. I want to transfert immediatly the call to external destination.
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I don't think that's giving it enough time to answer before its recalled. I would move it up to 24 or even 30 if you want to allow the mobile voicemail to pick up.
Hi ZuluAlpha,
I changed the no aswer timeout to 30second ( same behavior)
I call from my Mobile1 the mailbox then make choice 1 ( alternate transfer to extrnal destination Mobile2)
Behavior :
After making choice 1 from mobile1 i have continuous music on hold
im mobile2 i have 1second ring then nothing.
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That's really strange since the mobile rings it is clearly sending the call out. Does it have the same behavior on any mobile?
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Crowtalks just found this solution for different problem a couple of threads above:
"...Go to the trunk COS and in the ringing section, up the recall timer and that fixed the issue. He said he can't think of a scenario the recall timer would be needed."
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Hi Zulualpha .
the probleme was in the COS of voicemail port " allow public trunk to public trunk ...." was set to NO.
It works now.
thanks
but i still have another issue : http://mitelforums.com/forum/index.php?topic=10423.0