Recent Posts

71

Mitel MiVoice Business/MCD/3300 / Re: Cordless phone options for 3300?

« Last post by deydist on March 25, 2024, 03:55:27 PM »

What about just adding a SIP client to a cell phone?

Ralph

This won't be practical for our purposes. We have several stores and need basestations/cordless phones for our warehouses.

72

Mitel Software Applications / Micollab IDS Managed Client user information

« Last post by Vitman on March 25, 2024, 02:26:31 PM »

I apologize if this is posted somewhere else and I haven't found it. We have a setup where we pull in user's from AD through IDS syncing. We have several users that have changed titles and I would like to be able to modify that without deleting them and re-syncing to AD and pull them back in. I don't see anywhere where that can be modified in the Micollab Client service configuration. Anybody have any ideas?

Thanks,

Steve

73

Mitel MiVoice Business/MCD/3300 / Re: Hotdesking on 6869i SIP phone on Mivoice Business

« Last post by gvharten on March 25, 2024, 09:38:18 AM »

Well that's a short and clear answer! Then I have to reconsider how to solve this... Maybe the user can be static...

Thanks!

74

Mitel MiVoice Business/MCD/3300 / Re: Hotdesking on 6869i SIP phone on Mivoice Business

« Last post by lundah on March 25, 2024, 09:26:46 AM »

The MiVB does not support hot desking on SIP phones.

75

Mitel MiVoice Business/MCD/3300 / Hotdesking on 6869i SIP phone on Mivoice Business

« Last post by gvharten on March 25, 2024, 06:57:44 AM »

Hi,

First of all, I love this source of Mitel information! It really helped me out in some cases! Thanks for that!

But now I have this issue. I mistakenly bought 2 6869i SIP phones. On our Mivoice we have 69xx phones and 5xxx Minet phones. I can't return those 2 SIP only phones but I want to try to use them anyway as they are 2 really good phones. I can make SIP accounts in the Mivoice but i'm wondering if I can login my hotdesk users on it. I used to be working with Avaya and Broadsoft, 3CX and i managed to do hotdesking on those boxes. But Mitel differs from those machines. I crawled  this site and our friends at Google, but i just can't find an answer.

So can i use hotdesking on SIP phones and is there a description availble how to do this on a Mivoice Business. Or is there Minet software which can be flashed in to these phones?

I hope you can help me, thank you in advance!

76

MiVoice Office 250/Mitel 5000 / MiVo 250 software

« Last post by kmcquillan on March 22, 2024, 04:41:02 PM »

Hello,

I am in need of DB software for 6.3.9.108.  Frontier was our vendor and does not do phones anymore.  Mitel does not support the PBX any longer.  Looking for help.

Thanks

77

Mitel MiVoice Business/MCD/3300 / Re: 3300 CXII Voicemail to Email with Google Workspace

« Last post by lundah on March 22, 2024, 12:07:10 PM »

What release are you running? Looks like there was a known issue that was fixed in MiVB 10.1.0.27.

78

Mitel MiVoice Business/MCD/3300 / Re: 3300 CXII Voicemail to Email with Google Workspace

« Last post by acejavelin on March 21, 2024, 03:31:51 PM »

I have found on some of these it's easier to setup an email address with the ISP and relay through them...

79

Mitel MiVoice Business/MCD/3300 / 3300 CXII Voicemail to Email with Google Workspace

« Last post by APCS-IT on March 21, 2024, 09:55:25 AM »

Greetings!
I'm attempting to get voicemail forwarding to email working again after a number of changes. It was working last year and stopped at some point in early 2024. My theory is this is related to Google's email authentication requirement changes. Of note is that we purchased an existing installation when we bought our building in October, and the email address for voicemail-to-email was under the old domain until I began troubleshooting in early March. We can't use that email anymore, so I've set up a new account for this purpose.

So far I've tried:
- Updating the email address in System Options to voicemail@mydomain.org, authenticating using an app password, sending to smtp.gmail.com and using port 587.
- Changing the DNS server address on the 3300 CXII controller to our internal AD DNS servers, Cloudflare's 1.1.1.1, and several combinations of these.
- Configured the SMTP Relay service in my Google admin console and changed the email settings to use smtp-relay.gmail.com and port 587. Also tried not requiring encryption and using port 25, as well as not requiring authentication and using port 25.

Checking the logs on the 3300, I see the following:
Software   5692   Error   2024/Mar/21   09:51:22   VPIM   CSMTPClientMsg::ProcessResult - Failed sending Voice Mail to Email: From Vpim: <phonenumber>@<IP Address> To Mailbox: 418 To... [Click to read more]   Main   ipvm_smtpclientmsg.cpp;715
Software   5691   Error   2024/Mar/21   09:51:22   VPIM   CSMTPClientMsg::ProcessResult - DIRECTORY SERVICES returns failure. <0> bytes transferred.   Main   ipvm_smtpclientmsg.cpp;638
Maintenance   5690   Error   2024/Mar/21   09:51:22   VPIM   SMTP server address 'smtp-relay.gmail.com' failed to be resolved or is not reachable.Email was Not delivered.   Main   Maintenance;0

This led me to changing the DNS server addresses, which didn't help. I'm able to ping smtp-relay.gmail.com from the CLI with no issue, which left me confused.

Any ideas? I've got a handful of frustrated users and I'm stumped at this point.
Thanks!

80

Non-Mitel Chatter / Re: eFax service

« Last post by crazyscout on March 21, 2024, 09:49:22 AM »

Great to hear, I ended up getting our Canon MFPs configured for FAX server which is a direct replacement for regular FAXing. So now the MFPs send an email that gets routed to our XMedius servers whenever an end user is sending a FAX. Process is seamless in terms of user experience except now they don't hear the dialtone and FAX tones as the FAX is establishing anymore which throws people off.