Recent Posts

41

Mitel MiVoice Business/MCD/3300 / Calls intermittent

« Last post by SamuelM on April 15, 2024, 03:31:41 PM »

I will preface this as I usually do that I am not a telecomms admin, so I am not well versed in Mitel or these systems, but with no telecomm admin here I am the person in charge of the system. We are having an issue with our Mitel system where we cannot make inbound or outbound calls. Internal calls work fine, external calls will work randomly, maybe for 5-10 minutes, then stop working for 30 minutes to and hour. We currently have no Mitel vendor as we had some disputes with them and ended our contract. We are looking into a new vendor but if there was anything that could be checked on our in that would be helpful. I did call Mitel and they checked some logs and according to them there was something about the PBX not answering the invites from the Gateway. Our network team has checked everything they know to. Would there be any additional steps to check the communication between the Mivoice Business PBX and the Gateway?

42

Mitel MiVoice Business/MCD/3300 / Re: Access Denied for outbound calls over SIP

« Last post by acejavelin on April 15, 2024, 10:50:56 AM »

"Access Denied" is almost always a permissions problem, usually a Class of Restriction (COR) issue...

43

Mitel MiVoice Business/MCD/3300 / Re: Access Denied for outbound calls over SIP

« Last post by ZuluAlpha on April 15, 2024, 09:35:44 AM »

Typically Access Denied is a COR issue in my experience. The new trunks may not have the right COR to access them.

44

MiVoice Office 250/Mitel 5000 / Re: Unable to receive or make outside calls. Sys Alarm #114 on controller.

« Last post by acejavelin on April 13, 2024, 02:46:11 PM »

The system is saying it doesn't detect voltage on those port(s)... Your telco needs to come onsite and verify the lines are working.

Of course, I would suggest a reboot first... it doesn't often fix this issue, but it can't really hurt.

45

Mitel MiVoice Business/MCD/3300 / Re: Access Denied for outbound calls over SIP

« Last post by ralph on April 13, 2024, 10:05:30 AM »

I would do a packet capture on the SIP trunk and see if the call is actually hitting the trunk at all.
It is is, reviewing the packets may give you a clue.
For example, it may be rejected because the Caller ID is not correct.

If you don't see the call at all in the SIP traces, then then it's going to be in one of the following:
COS, COR or Tenant.


Ralph

46

Mitel MiVoice Business/MCD/3300 / Access Denied for outbound calls over SIP

« Last post by PokerMunkee on April 12, 2024, 10:20:22 PM »

My Mitel tech made a change yesterday which broke all outbound calling over our ESI SIP trunk.  He was trying to get SIP calls going over our MBG virtual server, I believe.  Every phone gets "Access Denied."  He reverted the changes but nothing has worked.

He created a ticket with ESI but we've been down almost 48hrs.  Inbound works fine.  He's doing packet captures with no luck.

Any ideas what could be going on or what I should look into on our 3300?

47

Mitel MiVoice Business/MCD/3300 / Re: MITEL 5634 WIFI HANDSET - TELEWORKER Configuration

« Last post by johnp on April 12, 2024, 02:34:32 PM »

FWIW, when you crete this, the sip password s an internal value. When adding teleworker, it creates this such that there is a different external name and a complex unknown password.

You can modify the sip teleworker external name and password so that it is the same. If so, I would make sure the internal is not simple.

You have to get into the MBG to make the changeses.

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Mitel MiVoice Business/MCD/3300 / Re: MITEL 5634 WIFI HANDSET - TELEWORKER Configuration

« Last post by astempien on April 12, 2024, 01:35:29 PM »

additional screen shots

49

Mitel MiVoice Business/MCD/3300 / MITEL 5634 WIFI HANDSET - TELEWORKER Configuration

« Last post by astempien on April 12, 2024, 01:33:37 PM »

Apologies to start, as my technical expertise with these system is very limited. I was given some of these 5634 Handsets to configure. Internally, I was able to get them setup without issue. Where I am having a problem is setting them up an an external network. I am configuring it with an External Network for testing (Network A in PDM) and am able to get a connection. But on the handset I just get "No Access". Attaching some photos as to where I am so far.
1. WinPDM SIP settings
2.User and Settings Page detail
3. MGB, SIP, MiNET, Telework pages

50

Mitel MiVoice Business/MCD/3300 / Re: Teleworker problem with calling in-office IP desk phones

« Last post by dmichels79 on April 12, 2024, 12:22:43 PM »

Hi Ralph,

The TW phones get audio when calling a 5330e phone in the office but not when calling a 6930 phone in the office. This all started after the version upgrade in late January of this year. I haven't seen that the TW phones can get to some phones internally better than others based on their subnet, seems to be more specific to the model of phone.

From what I can see in the MBG server, there are networks specified that covers where our internal phone IP ranges are.