Echo on CO calls MiVoice Office 6.2

[BlackSunshine]

I have a customer with 8 Charter Voip analog Lines....getting a little echo and DTMF not working well.  What test do I need to run?  Do the lines test against themselves?

[jbbts]

We have run into Charter DTMF issues in the past, and in our area there is a known issue with it.

Have you checked the lines prior to the system?

[Tech Electronics]

BlackSunshine,

Have you setup and run your Loop Loss and Hybrid Balance Tests on all of your Loop Start Trunks? I can't think of any site where we have Charter where those have been an issue.

Thanks,

TE

[BlackSunshine]

I was going to run both test but the test says to enter the number for testing...Charter tech says they have no test tone number....thats why I asked if they can test against themselves

[Tech Electronics]

BlackSunshine,

Just have the Loop Loss Test dial any digit [7 for example] this will give you what should be close to 0 db silence on the line. As for your Hybrid Balance setup you will need to know what they are providing.

Thanks,

TE

[BlackSunshine]

Mitel has my 250 set up to send diagnostics as it happens again