Author Topic: Is it possible to see which numbers are connected to conference call?  (Read 907 times)

Offline nwilging

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We are running a conference application that is accessed by calling a number. That application will ask the caller to enter a 7 digit conference code to join a conference call. One of our users is interested in seeing a live report of who is calling into that specific call. Is it possible to create a filter for this? I am new to the system, so I apologize if my terminology is not correct. I can see filter options for the application itself, but no filter options for specific conference call codes.

Thanks.


Offline dwayneg

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That's usually a function of the conference bridge.  Are they using the built-in MEET ME CONFERENCE, the Mitel conference bridge, or one from someone else?
If you're using the built-in there's actually a "real time" CONFERENCE report under the CALL ACTIVITY tab of SYSTEM ADMIN & DIAGNOSTICS.  My experience is that it is slow to refresh, but you can click on TOOLS icon and force a refresh.
Other applications will have much richer reporting, including historical.

Offline nwilging

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Is it possible through Reporter Real-Time Pro? Ultimately our user will need to view this report on their own, and they don't have access to the sysadmin and diagnostics.

Offline dwayneg

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No. Reporter is not aware of conference codes.  Plus real time doesn't display outside numbers.  You could use HISTORICAL and filter for bridge number but you won't see a record until conference ends. 

Offline DND ON

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What "conference application" are you using?


 

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