Author Topic: Delay when calls are answered and when caller can hear  (Read 1100 times)

Offline berkley

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Delay when calls are answered and when caller can hear
« on: February 23, 2017, 09:56:45 AM »
When employee,  answers the phone and introduces themselves to the caller, i.e.. thank you for calling xyz co, this is john, the caller only hears the name john and the first part.

These are analog trunks. Software version is 6.1.3.27

Thank you for any help!!


Offline DND ON

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Re: Delay when calls are answered and when caller can hear
« Reply #1 on: February 23, 2017, 05:57:16 PM »
Is Caller ID enabled on the trunks, but not actually in use?

Offline Tech Electronics

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Re: Delay when calls are answered and when caller can hear
« Reply #2 on: February 24, 2017, 10:22:41 AM »
Berkley,

Are the users wearing headsets?

Thanks,

TE

Offline cholzhauer

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Re: Delay when calls are answered and when caller can hear
« Reply #3 on: February 24, 2017, 12:45:17 PM »
I think TE's right...we had this issue with certain headsets and had to enable a flag to make them work.

Offline berkley

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Re: Delay when calls are answered and when caller can hear
« Reply #4 on: February 24, 2017, 07:13:40 PM »
Some users are using Mitel headsets, but not all, and last time I was there the CID was working. I sent an email to find out if CID is still working.

Offline Tech Electronics

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Re: Delay when calls are answered and when caller can hear
« Reply #5 on: February 27, 2017, 09:22:43 AM »
Berkley,

What I was getting at was that some headsets have a powersaver mode so Headset Connect tone works to fix the issue.

Thanks,

TE

Offline berkley

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Re: Delay when calls are answered and when caller can hear
« Reply #6 on: February 27, 2017, 06:06:55 PM »
Thank you for the info I'll check it in the am and let you know what I find.


 

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