Author Topic: MiVoice Call Recorder - Internal Calls  (Read 1991 times)

Offline VoIP Guy

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MiVoice Call Recorder - Internal Calls
« on: January 26, 2017, 05:33:50 AM »
Hello,

I've got a customer who's using the latest release of MiVoice Call Recorder (Formally known as OAISYS).

The customer is using SIP trunks and the call recorder is programmed to monitor each extension using a dynamic license. Is is possible that I can stop the software from recording internal calls, therefor the only calls recorded are ones involving a SIP trunk?

Many Thanks,
VoIP Guy.


Offline JasonTaylor

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Re: MiVoice Call Recorder - Internal Calls
« Reply #1 on: January 29, 2017, 05:15:55 PM »
Yes there is a main call filter that needs to be modified somewhere and you just need to uncheck internal calls from memory. I will find out exactly tomorrow/Tuesday and let you know

Offline VoIP Guy

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Re: MiVoice Call Recorder - Internal Calls
« Reply #2 on: January 30, 2017, 04:05:19 AM »
Yes there is a main call filter that needs to be modified somewhere and you just need to uncheck internal calls from memory. I will find out exactly tomorrow/Tuesday and let you know

That's perfect - thanks so much!

Offline johnp

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Re: MiVoice Call Recorder - Internal Calls
« Reply #3 on: January 30, 2017, 07:42:50 PM »
Think the default is changed and a couple of new filters need to be created

Offline JasonTaylor

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Re: MiVoice Call Recorder - Internal Calls
« Reply #4 on: January 31, 2017, 08:58:34 AM »
Under lists/calls create an internal call filter

Under Recording Manager/recording rules add the internal call filter and check the box for 'do not record'

Offline JasonTaylor

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Re: MiVoice Call Recorder - Internal Calls
« Reply #5 on: January 31, 2017, 09:03:04 AM »

Offline VoIP Guy

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Re: MiVoice Call Recorder - Internal Calls
« Reply #6 on: February 03, 2017, 09:54:30 AM »


 

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