Author Topic: Change extension prompts in Auto Attendant.  (Read 1450 times)

Offline wesneve

  • Contributer
  • *
  • Posts: 12
  • Country: us
  • Karma: +0/-0
    • View Profile
Change extension prompts in Auto Attendant.
« on: August 25, 2016, 11:22:14 AM »
Hello,
I need to change the extensions on some auto attendant prompts.

For example, When the auto attendant says, "Dial 4 for Quality" or "Dial 5 for purchasing". I need to change the extension that "pressing 4"points to.
Best I can tell this is an embedded voicemail on an SX-200_ICP_5.0.1.11 CX. 

Any help is greatly appreciated!!!

Wesneve


Offline wesneve

  • Contributer
  • *
  • Posts: 12
  • Country: us
  • Karma: +0/-0
    • View Profile
Re: Change extension prompts in Auto Attendant.
« Reply #1 on: August 25, 2016, 11:40:00 AM »
OK. So I figured out how to change the extension there. But I have one option that says press 6 for company directory. Which/What kind of mailbox would the company directory be?

Currently when someone presses 6 for company directory, it goes to an extension and rings. Obviously, that is not what I want.
« Last Edit: August 25, 2016, 11:42:06 AM by wesneve »

Offline johnp

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2176
  • Country: us
  • Karma: +66/-0
    • View Profile
Re: Change extension prompts in Auto Attendant.
« Reply #2 on: August 25, 2016, 06:59:57 PM »
I think dial by name is 9 only

Offline acejavelin

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 4058
  • Country: us
  • Karma: +128/-0
  • High-tech, heavy metal redneck!
    • View Profile
    • Like what I do and wanna help out? Send me a donation!
Re: Change extension prompts in Auto Attendant.
« Reply #3 on: August 25, 2016, 07:15:15 PM »
I think dial by name is 9 only
Yes, only 9 is allowed as Dial By Name in embedded VM.

Offline wesneve

  • Contributer
  • *
  • Posts: 12
  • Country: us
  • Karma: +0/-0
    • View Profile
Re: Change extension prompts in Auto Attendant.
« Reply #4 on: September 19, 2016, 03:24:21 PM »
OK. Thanks!


 

Sitemap 1 2 3 4 5 6 7 8 9 10