Mitel 5000 SIP Card and support

[Only1russ]

I am looking for support for my Mitel 5000 phone system.
Our dealer does not return calls or email very timely...
I do not wish to "bash" anyone, but looking for alternatives.

We would like to purchase a PRI card and change from analog to PRI service.
We have purchased a phone and a license (we have the phone) - and cant get the license working.

I know we don't have to have someone local, but I am in the Little Rock arkansas area.
Send me a phone number - and I'll call for more information.

-- Russ T.

[dwayneg]

Where did you purchase the phone license?  Each system has a serial number on the memory card.  Then at Mitel there's an Applications Record keyed to that AR.  When you purchase an additional license it must be added to your AR by the selling dealer, then a new list of licenses you own is uploaded to your system.  So key here is that the license must be added to your AR, then uploaded to your system.

PRI card is plug-and-play, put it in an available slot and program.  Depending on settings in your system you might need to tell the system what slot card is in.

[Only1russ]

I am waiting on them to login to add our new phone license,
but these means for all of eternity I have to use them to add more phones?
Can I not use another dealer and give him the serial # info ?

I would love to use my current dealer, but he is unavailable until the 18th,
and each time I have needed something it has taken days for a response.
(There have been reasons, but like belly buttons, we all have reasons for whatever...)

Thanks for your reply!

-- Russ T.

[dwayneg]

You can ask another dealer to take over your account, but only a dealer can handle your licenses.  There's a process where your new dealer can request control of your AR and you can write a letter to Mitel.