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Author Topic: IP trunk from site to site does not show caller ID  (Read 1530 times)

Offline johnlowe

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IP trunk from site to site does not show caller ID
« on: February 06, 2015, 04:15:59 PM »
Hello,

We have 2 PBX, PBX A have PRI and PBX B have users.
When incoming calls comes into PRI, it then rings to reception in PBX B, issues is the caller ID shows IP trunk instead callers caller ID.
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Offline ralph

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Re: IP trunk from site to site does not show caller ID
« Reply #1 on: February 06, 2015, 04:30:39 PM »
Verify 1st that you're getting caller ID from the carrier.
On PBX A do a CCS Trace Cont.  You should see caller ID.
If you do then you need to go through all your COS for caller ID.
If not, contact your carrier.

Ralph
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Offline johnlowe

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Re: IP trunk from site to site does not show caller ID
« Reply #2 on: February 06, 2015, 04:57:14 PM »
Hi Ralph,

It's showing the caller's phone number but the name says IP trunk.
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Offline ralph

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Re: IP trunk from site to site does not show caller ID
« Reply #3 on: February 09, 2015, 08:14:11 AM »
What did the CCS trace show?

Ralph
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