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Author Topic: Changing the phone display when a hunt group call rings  (Read 5516 times)

Offline Tech Electronics

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Re: Changing the phone display when a hunt group call rings
« Reply #15 on: November 10, 2014, 12:03:37 PM »
Cholzhauer,

Ah, do calls go directly to the HG? If they do send them to a CRA that uses 5 seconds of silence prior to sending them on to the HG at Timeout. There is sometimes an issue with getting Caller ID before going to the HG; this may be your issue so let's give that a try.

Thanks,

TE
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Offline cholzhauer

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Re: Changing the phone display when a hunt group call rings
« Reply #16 on: November 10, 2014, 12:24:40 PM »
The DID points to a STAR that points to a CRA that points to a hunt group.

Currently it's only set for one second of silence...do you think increasing it to five would help?
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Offline Tech Electronics

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Re: Changing the phone display when a hunt group call rings
« Reply #17 on: November 10, 2014, 01:13:50 PM »
Cholzhauer,

I wouldn't hurt to try as you can always take any recordings out without effecting your call flow.

Thanks,

TE
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