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Author Topic: 5340 Fatal Exception  (Read 3544 times)

Offline 619Tech

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5340 Fatal Exception
« on: July 10, 2014, 11:25:41 AM »
5000 - v60961

Customer just sent me a jpg of a 5340 display showing a Fatal Exception. I have not had a chance to remote in and check the system logs yet. I assume it is a network issue of some sort, but of course they will want me to pinpoint the problem with their network. Any ideas?

Fatal Exception- 30

Exception 4 Address (load/instr
fetch) @9423a614 Task:
PegThread Stack usage(3) SP
0x9497feb0 Cause
0x10000010 SR 0x10008c01
Bad 0x00000009 05.02.01.05
max: 220
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Offline Hovus

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Re: 5340 Fatal Exception
« Reply #1 on: July 10, 2014, 11:31:22 AM »
I've had that happen with bad Application files (help,screensaver). Try deleting them and rebooting. Other than that, possibly bad firmware or interrupted during firmware update.
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Offline acejavelin

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Re: 5340 Fatal Exception
« Reply #2 on: July 10, 2014, 11:52:58 PM »
My experience would agree with 619tech, this is usually a symptom of a network problem.
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