Home Page Articles User Guides News Letter  



Author Topic: Users are associated with this Hosted Service  (Read 4311 times)

Offline rbanse

  • Contributer
  • *
  • Posts: 16
  • Karma: +0/-0
    • View Profile
Users are associated with this Hosted Service
« on: January 24, 2014, 09:41:06 AM »
Trying to clear a single line key on an ACD phone. When I attempt to clear the line, I get the message "Users are associated with this Hosted Service".  When I look at the telephone directory on all 3 of my controllers, this number does not exist, so there is nothing to remove ahead of time like others have stated to do. We rebooted the controller last night, and still get the same message this morning when I attempt to clear the key. Any ideas?


Offline jrg0852

  • Sr. Member
  • ****
  • Posts: 309
  • Country: us
  • Karma: +3/-0
  • Look out for the next tech. because it may be you!
    • View Profile
Re: Users are associated with this Hosted Service
« Reply #1 on: January 24, 2014, 10:22:47 AM »
A "Locate Number" command finds nothing?

Offline rbanse

  • Contributer
  • *
  • Posts: 16
  • Karma: +0/-0
    • View Profile
Re: Users are associated with this Hosted Service
« Reply #2 on: January 24, 2014, 10:41:14 AM »
Locate Number shows:  The number refers to a Non Prime Broadcast Group

Offline LoopyLou

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 556
  • Country: ca
  • Karma: +7/-0
    • View Profile
Re: Users are associated with this Hosted Service
« Reply #3 on: January 24, 2014, 02:05:48 PM »
make sure you clear any programming associated with that single line first. i.e call rerouting, groups, tel dir name.

Offline jrg0852

  • Sr. Member
  • ****
  • Posts: 309
  • Country: us
  • Karma: +3/-0
  • Look out for the next tech. because it may be you!
    • View Profile
Re: Users are associated with this Hosted Service
« Reply #4 on: January 24, 2014, 02:31:51 PM »
Sounds like it could be a hunt group.

Offline rbanse

  • Contributer
  • *
  • Posts: 16
  • Karma: +0/-0
    • View Profile
Re: Users are associated with this Hosted Service
« Reply #5 on: January 24, 2014, 03:14:33 PM »
Like I said, the telephone directory has already been cleared and still get this error. The call rerouting record cannot be deleted as there is no option to delete, which if I recall, it gets deleted once the line gets cleared. This is not a hunt group or any sort of group. Just a single line on an ACD phone. My local Mitel provider is not sure what it could be either and he stated it could be a ghost record somewhere that is not getting cleared up upon reboots of the controllers. Frustrating!

Offline johnkeri

  • Jr. Member
  • **
  • Posts: 56
  • Country: ca
  • Karma: +2/-0
    • View Profile
Re: Users are associated with this Hosted Service
« Reply #6 on: January 24, 2014, 06:07:20 PM »
Seen that before! I have a few numbers in our system lingering around.
There is a special access level to the system that allows you to see SDS details (I assume you have a cluster of system with SDS) that is to be used only with the assistance of technical support.
Once activated you will see additional forms of shared data records and have to verify them one-by-one to find the glitch.

Offline ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5297
  • Country: us
  • Karma: +453/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: Users are associated with this Hosted Service
« Reply #7 on: January 26, 2014, 03:59:39 PM »
Here's a related article;  www.mitelforums.com/articles/users-are-assoc-error.php

I know you said the telephone directory is clear but I'd check it again.   
Try doing an export to Excel and then doing a global search for the extension of the button on the phone.

Ralph

Offline Mattmayn

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1068
  • Country: vi
  • Karma: +14/-0
    • View Profile
Re: Users are associated with this Hosted Service
« Reply #8 on: January 27, 2014, 07:54:10 AM »
Wasn't there a release that had this issue as a bug?

What release are you running?

Offline rbanse

  • Contributer
  • *
  • Posts: 16
  • Karma: +0/-0
    • View Profile
Re: Users are associated with this Hosted Service
« Reply #9 on: January 27, 2014, 09:44:38 AM »
Double checked the telephone directory on all three controllers and the number does not exist. Yes, we have a cluster of three controllers. We are running Release Level 5.0 SP2 PR2 and software load: 11.0.2.66

Offline v2win

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 599
  • Country: us
  • Karma: +9/-0
    • View Profile
Re: Users are associated with this Hosted Service
« Reply #10 on: January 27, 2014, 10:20:58 AM »
Look under "Multiline Appearance Groups" or "Remote Busy Lamps"

I bet it is a key on a phone or a busy lamp somewhere in the system.

Offline rbanse

  • Contributer
  • *
  • Posts: 16
  • Karma: +0/-0
    • View Profile
Re: Users are associated with this Hosted Service
« Reply #11 on: January 27, 2014, 10:38:45 AM »
We actually already did look at these two forms for this number but I double checked now and it does not appear anywhere else besides the ACD phone that it currently resides on.

Offline v2win

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 599
  • Country: us
  • Karma: +9/-0
    • View Profile
Re: Users are associated with this Hosted Service
« Reply #12 on: January 27, 2014, 10:43:59 AM »
Try changing ACD to no

Offline rbanse

  • Contributer
  • *
  • Posts: 16
  • Karma: +0/-0
    • View Profile
Re: Users are associated with this Hosted Service
« Reply #13 on: January 27, 2014, 10:53:10 AM »
But I need this phone as an ACD phone. So not sure what that will mess up?

Offline Jockey

  • Contributer
  • *
  • Posts: 25
  • Country: 00
  • Karma: +0/-0
    • View Profile
Re: Users are associated with this Hosted Service
« Reply #14 on: January 27, 2014, 02:52:42 PM »
Hi, Had this happen before and it turned out to be the Que Alert


 

Sitemap 1 2 3 4 5 6 7 8 9