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Author Topic: Mitel 3000 (Not 3300) Auto attendant setup  (Read 455 times)

Offline kwahodi

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Mitel 3000 (Not 3300) Auto attendant setup
« on: November 10, 2013, 06:31:04 PM »
Hi,

I'm trying to setup auto attendant on a Mitel 3000 running MPS 6.2. The PBX is installed with a voice module and they want to start making use of the auto attendant facility. Basically, callers would hear "Thank you for calling xxxxx company. Please dial 1 to speak to reception, if you know the extension number dial it now or dial star to leave a message. There is an ISDN service coming into the building and a few PSTN services as well. I tried changing the "Day Call Answering" point to Auto attendant, but for some reason, the auto attendant did not pick up the calls and they go straight to the default answering point. I have not recorded the message yet but I would assume that the generic greeting would become active.

Was wondering if I could get some pointers on how to set this up on the 3000. Haven't worked with this system much but can find my way round a 3300 quite well.

Have attached some screen shots.
Thanks.


 

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