MCD 5.0 SP2 PR1 - Embedded voicemail, cannot add mailbox

[mgodinez]

Dear Greater Mitel Intellect,

We are using the embedded voicemail on our MCD 5.0 controller. 

Licenses -> License and Option Selection -> Licensed Options -> Messaging -> Embedded Voice Mail licenses = 9 locally allocated.

Voicemail -> VM Mailboxes -> Mailbox numbers = 0, 1, 2, 3, 4, 5, 6, 7, 9999.

When I try to add mailbox number 8, I get the message = "You cannot modify the Language Mailbox."

I did not change the 'Prompt Language' from w/n the mailbox.

Not sure why I'm getting this message.  The other mailboxes were programmed w/ no problems.

Pls. advise.

Thanks.

Regards,

Mike G.
Seattle, WA

[marcolive]

Hi,

8 is the language toggle function in the default auto attendant.

If you don't need 2 languages for your auto attendant, try to uncheck "Enable Bilingual Option" in Voicemail - Systems Settings and VM Prompt Languages. After that, I think you need to reboot the 3300.

Next, I think you will be able to clear 8 from "Language toggle" (again in Voicemail - Systems Settings and VM Prompt Languages) option and be able to use this digit for something else.

I'm not sure of that! Please keep us in touch!

[mgodinez]

Hello,

Thank you for your reply.  You are correct, it turned out to be the Voice Mail -> System Settings -> VM Prompt Languages -> Enable Bilingual option.

I set this parameter to 'false' and was able to add voicemail box 8

I did not need to reboot the 3300, thankfully.

Thanks again.

Regards,

Mike G.
Seattle, WA