[MITEL 3300] how to initiate a call from an external application?

[serop]

this is completely newb question, have no idea where to start from, google does not answer directly

Given:
1. MITEL 5312 IP Phone PBX
2. External (relatively to the PBX) web application (asp.net based).
3. The web app server can access the PBX server via LAN.

Needed:
Allow a user from the external web application to initiate a call to a phone number clicked on the screen, so the PBX would connect user's extension # with the destination # clicked.


Ideally it would be nice to have just an HTTP-like request sent to the PBX server.
And the user should have an indication that it's not an incoming call but a call placed for him by the system...
Some security measures would be nice too to prevent 'savvy' users from easy misuse of the service and compose the request URLs themselves, like authkey/checksum parameter or filter by IP...


Thanks!

[NTEDave]

Have a look at www.xarios.com/us

[ralph]

I thought Xarios was only for recording.

Ralph

[serop]

update: the server seems to be Mitel 3300ICP, 4.2 SP1

can moderator move it to corresponding subforum pls and update it's title replacing [MITEL 5312] with [Mitel 3300ICP]?

thanks

[serop]

I guess I have to look into UCA SDK, which is fine as it is .NET based;
although not sure how much I can do with it. 

To download docs from the official website I have to be in their user base...

[acejavelin]

I believe UCX (Unified Communicator Express) allows for Windows standard TAPI dialing and is free, a license is required but you simply need to request it with the number of users.

http://unifiedcommunicatorexpress.com/

[NTEDave]

Xarios does loads more than recording, it started as a Phone Manager application but quickly developed Call recording, Campaign management etc.

Dependant on licensing it will dial from and pop Outlook and many CRM packages.

It now works on 3300 and MCD so the link is still relevant 

[serop]

so the link is still relevant 

well, this is would be the closest to my use case:
http://www.xarios.com/us/products/phone-client/crm-integration/
and my keywords are "Outbound Dialing"
except, our custom CRM is not desktop based, but web based...

I wonder whether there is a plugin or addon to integrate the functionality into web browser similarly to how Skype works on web pages... - can be one of the solutions.

[serop]

Xarios does loads more

and, btw, the website is not updated since 2011, early 2012. No prices, nothing to download and try. Only some PDFs and a Demo.
How come?  Back to '80s Web 1.0?

[NTEDave]

Yeah website could do with some updating! 

The dealer portal is good, all up to date releases and docs but you need a user and pass to see it.

Xarios is purchased through your local friendly Mitel dealer.

[serop]

ok, so here are some blah-blah-blah from Mitel's website about exactly what I need:
http://www.mitel.com/resources/ap_51009460RA-EN.pdf

MiTAI
The Mitel Telephony Applications Interface (MiTAI) is an API that allows CTI
applications developed by third parties to interface with Mitel's call control.
A programmer's toolkit plus run-time software is also available, which
enables developers to create computer telephony applications.



The three options below explain how integration can be achieved with the
Mitel Contact Center Solutions (6100).

1. CTI integration to deliver CLI and Dialed Number Identification
Service (DNIS) to the CRM application to screen pop the customer
record and the appropriate CRM screen
This type of integration can be conducted using the Mitel Contact Center
Agent Portal (6140) to integrate to the CRM application. The Contact
Center Agent Portal is a programmable OLE Custom Control (OCX)
program that allows applications to interact with the Contact Center
Agent Portal server. The Contact Center Agent Portal Control is a toolkit
that can be used to customize integration with any application that
supports OCX.

Is this the right direction if I don't want to use third-party wrappers like Xarios ones?

[serop]

I believe UCX (Unified Communicator Express) allows for Windows standard TAPI dialing and is free, a license is required but you simply need to request it with the number of users.

http://unifiedcommunicatorexpress.com/

so, my server app should call Win TAPI thru the UCX driver to connect two numbers?... Cannot see clearly how to implement my task but I'll try to investigate further; I can imagine how this can work on a desktop PC when the recipient is preconfigured, but placing multiple calls from the server for multiple extensions, hmm... 

thanks for the useful link anyway!

[johnp]

I thought you had to buy the tapi for UCX except from Outlook

[acejavelin]

I thought you had to buy the tapi for UCX except from Outlook

Hmmm... Possible, I could be incorrect. The only UCX installation I have is on a 5000 but I will see if I can find some way to test it tomorrow.

[johnp]

I know they sell a tapi plugin for UCX. It also could be done with UCA. I think there is some info on doing it in previous posts.