Mitel System Engineer
Job Type: Full Time
Location: El Segundo, CA
Job Category: Technology
Industry: Telecommunications
Year(s) of Experience: 5+
Number Of Positions: 1
Salary: $80,000+
UniVoIP, Inc. (
www.univoip.com) headquartered in El Segundo California is a fast growing Next Generation Voice over IP and Internet access provider serving the SMB markets nationwide. We offer a dynamic entrepreneurial environment that fosters creativity and provides unlimited opportunities for personal and professional growth.
We are seeking a Mitel Professional who can focus on Design/Delivery and Support of Mitel MCD Solution. The candidate must have the ability to gather pertinent data from clientele and program the system for enterprise level customers.
Position Qualifications
The successful candidate will be a self-starting, organized, great communicator with a go-getter attitude and strong with ethic while working alone or in teams.
Currently seeking a bright and intelligent individual to become a member of the company's Customer Support team with the following qualifications:
• Being an excellent communicator is key. The ability to effectively communicate in writing and orally as a member of the system operation and support team is a must, especially when working with customers.
• The ability to follow instructions, as well as give them through basic written how-to, if necessary.
• Perform account creations and deletions on a Mitel VoIP Platform and have high organizational skill to track and update pertinent information.
• Expertise with networking environment such as TCP/IP, subnets, DNS record management, DHCP setup, etc. Thorough understanding of wired Ethernet
• Expertise with common services and applications such as POP, SMTP, SNMP, DNS, etc.
• In-depth knowledge operation of router and switched IP networks. Knowledge of LAN, WAN Technologies (DS-1, DS-3, OC-3, OC-12, ATM, MPLS, Ethernet, 802.1q, 802.11(x)) and SIP trunks required.
• Ability to multitask on several priority issues simultaneously without degrading quality.
• Actively update changes, management of documentation, infrastructure drawings, and provide management reports.
• Provide Tier 1 and II support on customer service requests.
• Other VoIP related equipment such as MediaTrix Gateways or Mitel MBG is a plus.
Additional Requirements:
• 5 + years of Mitel System implementation
• Mitel 3300 Advanced Certification
• Mitel 3300 Basic Certification
• Mitel Enterprise Manager Certification
• Mitel NuPoint Certification
• Prairie Fyre Mitel Contact Center and Call Accounting Experience
• Oaisys Call Recording Experience
• Must live within 20 mile of El Segundo (90245).
