All Call Echo When Using User Speed Dial

[tpalenit]

We are currently experiencing an issue where when we do our emergency all call the person talking will hear their voice coming from the phone. This only happens however when using the pushed out user speed dial key with the number. If you dial the number manually you do not get this echo. Unsure of what could cause that.

The phones we user are 5320e and 5340es. And the version of our mivoice business is 9.0.3.24. Has anybody dealt with an issue like this where it seems to be related to the manually pushed out key.

[ZuluAlpha]

When you say emergency all-call what happens? Is this a page over the phones?

[tpalenit]

When you say emergency all-call what happens? Is this a page over the phones?

It dials into our paging system. Then from there it can enter codes to page specific areas.

So if you were to hit the normal page button which just dials the paging system and then enter the code, no echo.

When having the speed dial or have also tested with system speed dial adding pauses, that dials both the paging system and the code then you get the echo. Have tried multiple areas using system speed dials and all echo when entering both the paging system and the code with the same speed dial.

[ZuluAlpha]

They're not by chance using speakerphone when they push the speedcall are they?