Forward to voicemail with number press

[samfisher5986]

Hi

I have a Mitel MiVoice Business system, I already have an answering message for external calls where you press 1 to leave a voice message for X, and 2 to talk to somebody.

I've searched all around system administration but I can't seem to find out how to add "3" and make that forward to a particular voicemail box that I already have set up?

Any help would be great 

[johnp]

Is this embedded vm? Are there any Multi Level Auto Atendants programmed. Otherwise are you using MiCollab and Nupoint?

[samfisher5986]

Hi

Thanks for the reply.

Its running on the Mitel 3300 Controller. There are no multi level auto attendants that I can see (there are no entries when I click on it)

I'm not sure what micollab and nupoint is or how to check if I'm using it.

[johnp]

create a mailbox 3 and have it do what you want and rerecord the greeting might be what you are looking for

[samfisher5986]

I have the voicemail box ready, I just don't understand how you make it so when you press "3" it goes to that voicemail box? As in, when someone calls our external number and the greeting plays.

I tried to look at editing the main extension's settings but couldn't see a place where you can set what happens if a caller presses a number on their keypad.

[johnp]

Is this a users mailbox? You could make a trusted extension XXXX rerouted always to VM, have 3 as transfer only to XXXX(also could be a speedcall to the same). Should come back into MB XXXX. Might need to get into MB 3 and give a name for the transfer prompt