Micollab doesn't notified the incoming call with Mivoice Business

[MiSam]

Hi Guys,

I have HotDesk extension 2199 assigned it to one of the 6920 phones, now I created 3 dummy lines (2701-2703) and set them as Key System on the first three buttons for ext 2199.
I set up the incoming call to ring on Huntgroup 2801 and I programmed the 3 dummy lines as a member for this Huntgroup.
I can see the incoming call ring on the 6920 phones but I can't see any notification on micollab application on my laptop?
and If I call the ext 2199 directly from another extension or from outside, I can see the notification popup on my laptop screen

Any Idea?

Reagrds,

[sunspark]

You need to create a second extension for your main line as uc endpoint. Then create a multidevice group

[MiSam]

You need to create a second extension for your main line as uc endpoint. Then create a multidevice group

Thank you for your reply, the problem I run out of the Licenses to create a new UC user
Is there any other way?

[sunspark]

2199 should be : multidevice (license) = deskphone
2*199  : multidevice license = sofphone


then create multidevice groupe 2199 put in 2199+ 2*199

[MiSam]

2199 should be : multidevice (license) = deskphone
2*199  : multidevice license = sofphone


then create multidevice groupe 2199 put in 2199+ 2*199

I already created two multidevice for the main ext 2199 and for the softphone 2*199, see image below.
My issue started when the caller dial ext 2701 or ext 2702, I didn't get a notification on my micollab, please see the second image

[MiSam]

Issue Solved by restarting PBX_PROXY service in MiCollab Client Service Diagnostics.