Wake-Up Call on Mitel 470

[bvtech]

A customer has a Mitel 470, v6.1.  The room phones are Teledex phones with programmable buttons.  One of the buttons is programmed for wake-up calls.  The customer is reporting that the wake-up call button is ringing busy.  I thought perhaps the buttons may be programmed wrong, so I asked him to dial the wake-up code, *9601.  He reports that dialing the code also produces a busy signal.  I have not been on site yet, but I VPN'd into the system and I don't see anything wrong but I may be missing something.  What would cause *9601 to not be functional?

[sarond]

Do you have the audio guides installed?

[bvtech]

Yes but still does not work.

[bvtech]

The audio guide is loaded for English-us.  Are there any other places that the language files need to be loaded and is a reboot required after doing so?

[sarond]

The phones are programmed as 'Rooms', not standard extensions?

Language would depend on the mailbox language of that room.

[bvtech]

Yes, they are programmed as rooms.

[bojo387]

Have you tried having them dial from any other phone/user to compare? Like using a digital phone or test with a 2380ip (provided you have the license), at least you may see the error on the screen.

edit: Maybe do a Rolling Trace as well to see what comes out when the customer gets the busy tone after dialling it.

[bvtech]

I tried it from the front desk phone which is a 6873i and I received a busy signal.  I guess my next step is to upgrade the software, but I am not convinced that that will clear the issue.

[bojo387]

If you could do a rolling trace, then maybe you'd see the message when you get busy tone...

[cl21]

Hello
Hospitality license expired? Or Voice mail system blocked?
BR
Claude