Phantom message/remove IC-MSG Notify?

[RRell]

I have a few users reporting that their message button is flashing, but not for voicemail.
When they hit that button, it says IC-MSG notify, then it asks for password and says invalid when they use their voicemail password.
Any idea how to stop this or get to that message?


Also the * key then extension then password resets the message button so they can get to voicemail.  But the problem returns for certain users.

[Tech Electronics]

RRell,

What does it show on the display if the phone is idle and you just press the envelope button?

Most likely something other than their mailbox is notifying them.

Thanks,

TE


Sent from my iPhone using Tapatalk

[RRell]

I will work on getting the message. 
Is there any other way to see the other mailboxes this phone is tied to?

[Tech Electronics]

RRell,

You can look in every disassociated mailbox to see who it notifies.

The problem is that other phones can send a message notification for call back so you can’t assume it is always a mailbox. That is why you check where it is coming from by pressing the envelope button.

Thanks,

TE


Sent from my iPhone using Tapatalk

[DND ON]

Any mailbox that is set for message notification can be identified by looking at the station programming under Mailboxes, provided they are on the same node. No need to go searching in voicemail programming.

[magnus]

That sounds like the message Silent feature(367).
It is intended to be a silent message for when you know someone is busy  but want them to call you.

The default code to delete those is Message Cancel Current 368