Author Topic: MiVoice Office 250 ACD solution  (Read 1565 times)

Offline jmarcwsp1

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MiVoice Office 250 ACD solution
« on: October 03, 2017, 04:19:59 PM »
Is CSM still the best solution?  Does it offer Whisper Coaching?


Offline jmarcwsp1

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Re: MiVoice Office 250 ACD solution
« Reply #1 on: October 04, 2017, 05:08:50 AM »
Is the MiContact Center Office the replacement for CSM- Customer Service Manager aka Contact Center Suite?

Offline 619Tech

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Re: MiVoice Office 250 ACD solution
« Reply #2 on: October 06, 2017, 02:40:28 PM »
Use CSM with Office 250 (HX)
Use MiCC with Business (3300)

Offline jmarcwsp1

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Re: MiVoice Office 250 ACD solution
« Reply #3 on: October 06, 2017, 02:43:30 PM »
Its my understanding that CSM is no longer available as a new package.

Offline Tech Electronics

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Re: MiVoice Office 250 ACD solution
« Reply #4 on: October 07, 2017, 10:07:54 AM »
jmarcwsp1,

They are moving all of the CSM functions over to Phone Manager to have an All-In-One solution; at least that is the plan as I understand it.

Thanks,

TE

Offline NTEDave

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Re: MiVoice Office 250 ACD solution
« Reply #5 on: October 12, 2017, 08:00:25 AM »
In the UK CSM is now known as MiContact Centre Office.

But they are Moving it to Mitel Phone Manager, you can already get the Historical Reports so they are about a quarter of the way there.


 

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