Author Topic: Strange Huntgroup Ring with No Call on other end  (Read 1294 times)

Offline MrNitch

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Strange Huntgroup Ring with No Call on other end
« on: August 23, 2017, 12:07:25 PM »
Hey Guys I am getting a report of an entire huntgroup of phones doing a burst ring, similar to the online notification the phone will do but none stop until they reforward an endpoint that is currently forwarding all calls to them. During this time the logs have some events I am not familiar with as well. They are below time stamped at 9:06 and 15:12. I thought this was a network issue and am still pursuing that route but wanted to see if anyone had seen these messages before.

So 29200 is a huntgroup of 10 or so phones and receives all of it calls via a 8620 IP Phone that is set to forward all calls to 29200. At 9:06 all of the endpoints in 29200 [they are all 8620's as well] started doing a burst ring and when picking up the handsets there was no call to answer.

The slip errors you see are on a PRI card that is not in production and is not handling any live calls currently just prepped for testing a new circuit.

-10:778- > -10:559- 08:01 08-22 M5086 WRN HW CP Hourly Threshold For Controlled Slips Errors Exceeded on T1/PRI Port [3.1.0]
-10:778- > -10:560- 09:01 08-22 M5086 WRN HW CP Hourly Threshold For Controlled Slips Errors Exceeded on T1/PRI Port [3.1.0]
-10:778- > -10:561- 09:06 08-22 *** void call_t::set_device_info(const cp_id_t&, call_device_info_t*, const cp_id_t&) Null Call Control ID
-10:778- > -10:562- 09:06 08-22 *** Message not processed in state_machine_t:
-10:778- > -10:563- >      To Extension:  '29200'
-10:778- > -10:564- >    From Extension:  '@01*F'
-10:778- > -10:565- >          Category:  0x01
-10:778- > -10:566- >              Type:  0x0106
-10:778- > -10:567- >              Name:  {campon_t}
-10:778- > -10:568- 10:01 08-22 M5086 WRN HW CP Hourly Threshold For Controlled Slips Errors Exceeded on T1/PRI Port [3.1.0]
-10:778- > -10:569- 10:10 08-22 M2002 INF HW CP [1.14.0]: Off-Line From Digital Keyset Port
-10:778- > -10:570- 10:10 08-22 M2002 INF HW CP [1.14.1]: Off-Line From Digital Keyset Device
-10:778- > -10:571- 10:13 08-22 M2002 INF HW CP [1.14.0]: On-Line From Digital Keyset Port
-10:778- > -10:572- 10:13 08-22 M2006 INF HW CP [1.14.0]: Power-Up From Digital Keyset Port [E4,00,01]
-10:778- > -10:573- 10:13 08-22 M2002 INF HW CP [1.14.1]: On-Line From Digital Keyset Device
-10:778- > -10:574- 11:01 08-22 M5086 WRN HW CP Hourly Threshold For Controlled Slips Errors Exceeded on T1/PRI Port [3.1.0]
-10:778- > -10:575- 13:01 08-22 M5086 WRN HW CP Hourly Threshold For Controlled Slips Errors Exceeded on T1/PRI Port [3.1.0]
-10:778- > -10:576- 13:43 08-22 M2037 INF HW CP Closed IP LINK To node 12 - Reason(701): Socket timed out
-10:778- > -10:577- 13:45 08-22 M2036 INF HW CP Established IP LINK To node 12
-10:778- > -10:578- 14:01 08-22 M5086 WRN HW CP Hourly Threshold For Controlled Slips Errors Exceeded on T1/PRI Port [3.1.0]
-10:778- > -10:579- 14:26 08-22 A010 ALARM  '12001' - 200CTR1 Is Off Hook
-10:778- > -10:580- 14:27 08-22 A000 ALARM  Alarm Automatically Cleared
-10:778- > -10:581- 15:01 08-22 M5086 WRN HW CP Hourly Threshold For Controlled Slips Errors Exceeded on T1/PRI Port [3.1.0]
-10:778- > -10:582- 15:04 08-22 A010 ALARM  '12052' - 205CTR2 Is Off Hook
-10:778- > -10:583- 15:12 08-22 *** void call_t::set_device_info(const cp_id_t&, call_device_info_t*, const cp_id_t&) Null Call Control ID
-10:778- > -10:584- 15:12 08-22 *** Message not processed in state_machine_t:
-10:778- > -10:585- >      To Extension:  '29255'
-10:778- > -10:586- >    From Extension:  '@0136'
-10:778- > -10:587- >          Category:  0x01
-10:778- > -10:588- >              Type:  0x0106
-10:778- > -10:589- >              Name:  {campon_t}
-10:778- > -10:590- 15:13 08-22 A000 ALARM  Alarm Automatically Cleared
-10:778- > -10:591- 16:01 08-22 M5086 WRN HW CP Hourly Threshold For Controlled Slips Errors Exceeded on T1/PRI Port [3.1.0]
-10:778- > -10:592- 16:12 08-22 A010 ALARM  '12507' - 250CTR7 Is Off Hook
-10:778- > -10:593- 16:14 08-22 A000 ALARM  Alarm Automatically Cleared


Thank you
Kenny


Offline Tech Electronics

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Re: Strange Huntgroup Ring with No Call on other end
« Reply #1 on: August 23, 2017, 01:31:52 PM »
MrNitch,

You will need to grab and read the OAI logs to figure out what is going on. The Error Logs will not explain how and where the phone system thinks the call originated from.

Sorry,

TE

Offline MrNitch

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Re: Strange Huntgroup Ring with No Call on other end
« Reply #2 on: August 23, 2017, 05:14:21 PM »
Will do thank you!

Offline MrNitch

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Re: Strange Huntgroup Ring with No Call on other end
« Reply #3 on: August 31, 2017, 11:46:30 AM »
I just caught that we had packet inspection hitting this data. This has now been disabled. I am still working on catching the error and what call it is associated with.


 

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