Scheduling Question

[HungryHippo]

Sorry for the noob question but current setup for the toll free is that at between 6 pm and 8 am the call route to night 2 which is a user extension. They want to change it so that it reroute between 6 pm and 7 am. Where do I go and change that? I can see on the scheduler there is everyday task that changes the system to night service level 1 at  5 pm but that confused me even more. Where is this actually set? They said they dont set it night service 2 manually. Thanks!

Toll Free Goes to XXX-XXX-5001
5001 has call rerouting day = 8, and Call Rerouting Night 1 = 8 and Call Rerouting Night 2 = 3
Call Rerouting Always Alternative 8 = 3001
Call Rerouting Always Alternative 3 = 4001
3001 is a hunt group with members of 3010, 3011, 3012, 3013, 3014 and 3015 and these extension are a multiline key assignment on their phone.
4001 is user extension

[johnp]

If it follows as described, the controoler may be in a different time zones than extensions involved

[HungryHippo]

Wouldnt the extension follow the timezone of the controller it connected to. I did more reading, from what I understand since all analog trunks and digital trunks are assigned to tenant 1 and the extension is in tenant one then it would follow the normal scheduling. I cant do that since every department starts at different time.

Im thinking of setting up a different tenant number for that department and give them control of their queue to putting it in day and night mode. But stuck to Setting up tenant, never did this before.  I dont know how to put the Permissions Acquired. There are 13 tenants at the moment and I probably need to change all the tenant numbers permissions grandted to 1-14 then. Thanks!

[Dogbreath]

Rel 8 has the more flexible "Business Schedules" feature. This may be helpful.

[HungryHippo]

unfortunately I cant go to rel 8 as it stop supporting sx-2000 we still have a lot of digitals

[HungryHippo]

Bumping to get some help with setting the Permissions Acquired on the tenant.

[johnp]

You go the the tenant and grant privilege to other tenants. It will show acquired upon refresh